An Information Technology and Telecommunications Consultant with over two decades of experience in IT infrastructure. Certified in ITIL 4 Foundation and adept with both Linux and Windows operating systems, proficiency extends to automation tools including Ansible, Shell Script, Python, and Puppet. Capabilities include maintaining routers and switches at L2/L3, backup tools, and data center upkeep. Extensive knowledge in Telecom, with project involvement for E1 telephone exchanges and VoIP using SIP and IAX protocols, particularly with Asterisk. Experienced in managing both public and private cloud environments such as AWS, Azure, GCP, IBM Cloud, and others. Proficient in programming languages including Python, PHP, and Visual Basic, along with their respective frameworks. Skilled in utilizing databases such as MySQL, PostgreSQL, SQL Server, and SQLite. A specialist in monitoring solutions such as Zabbix, The Dude, Nagios, Prometheus, New Relic, Zenoss, and Grafana Dashboards. Experienced with ITSM tools like GLPI, OTRS, and Milldesk, always adhering to ITIL 4 best practices.