Currently pursuing a Bachelor's degree in Statistics at UFPR, this professional possesses strong expertise in data-driven decision-making and effective cross-departmental collaboration. Over the past four years, they have developed considerable proficiency in Data Analysis, AWS, SQL, Looker, Power BI, and Python, particularly in the operations sector within the technology industry. They have successfully led the launch of multiple city operations for a delivery startup in Brazil, developed key performance indicators for a department of over 70 employees, which significantly helped in identifying bottlenecks and optimizing processes. Additionally, they managed a project with an outsourced customer service company, overseeing aspects from hiring to the transition to an internal team, thereby reducing operational costs. They also created playbooks to standardize internal customer service processes and generated sales metrics through Power BI. These metrics provided weekly reports to managers and C-level executives, enhancing decision-making and identifying new business opportunities.
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