As an Infrastructure Analyst specializing in digital services across various sectors, holds a bachelor's degree in Computer Systems Analysis with expertise in programming, database management, and networking. Responsible for developing PowerShell scripts to automate processes in Windows environments, including tasks related to Exchange administration, Office 365, Azure, SCCM, and VDI systems management. Focuses on mitigating vulnerabilities in software, managing asset and software inventory, and creating workflows using Power Automate. Provides level 3 support for complex problem-solving and leverages Power BI for data reporting and analysis. Prioritizes system and service performance, security, efficiency, and continuous improvement to enhance customer satisfaction.
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