Technologist in Building Construction with extensive experience in research focused on integrating alternative and recycled materials into building components, emphasizing technical enhancements, economic efficiency, and sustainability. Over seven years of expertise in Customer Experience (CX), with a strong emphasis on strategic planning and data analysis over the past five years. Has led analytical initiatives for implementing back-office operations and chargeback systems, significantly contributing to the development of reports, dashboards, databases, ETL processes, and other operational workflows using tools such as Excel, Access, MySQL, SQL Server, and Power BI. Engaged in contractual analyses that effectively reduced multimillion-dollar fines and played a key role in decision-making processes with senior management and board members. Currently responsible for end-to-end data processes, from requirement gathering to data visualization, leveraging PostgreSQL, SQL Server, Pentaho, and Power BI.
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