With over 30 years of experience in IT roles, including 14 years as an Infrastructure Project Manager focusing on networks, telephony, and security, and 19 years as a Systems Analyst in software development, specializing in user interface design for customer service systems, appointment scheduling, product and service sales, billing, production and inventory management, credit and collections, and tax accounting. Responsibilities included leading projects for the implementation and migration of call centers, deploying technologies such as telecommunications services, IP telephony, dialers, IVR systems (Interactive Voice Response), LAN and WAN networks, and firewalls. Additionally, managed the implementation and maintenance of CRM (Customer Relationship Management) and Omnichannel strategies, and participated in launching sales systems for products and services. Currently concentrating on Cloud & DevOps studies with a focus on AWS (Amazon Web Services), Microsoft Azure, Google Cloud Platform (GCP), and Oracle Cloud, aiming to support companies in migrating from on-premises environments to cloud solutions to achieve cost reduction, improved efficiency, and increased competitiveness. Proven expertise in leading multidisciplinary teams of engineers, analysts, and specialists for IT infrastructure deployment projects, delivering ahead of schedule by five days, demonstrating adaptability, flexibility, critical thinking skills, and conflict resolution capabilities while managing technical challenges and unexpected changes.
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