As a Business Analyst with years of diverse industry experience, expertise includes the use of Jira and Confluence in Scrum teams since 2020, complemented by proficiency in Jira Service Management and an ITSM Atlassian Accreditation achieved recently. PSM I Scrum Master certification and skills in Design Thinking underpin a strong foundation in agile methodologies. Academic credentials span degrees in IT and Philosophy, alongside postgraduate qualifications in IT Project Management, IT for Education, and Logistics. Certifications encompass MCSA BI Report (Power BI and Excel), AWS Solution Architect Associate, Azure Data Fundamentals, ITIL, Prince2 Practitioner, and CompTIA Project+. Adept at solving complex problems with meticulous attention to detail and creativity, embodying a positive and proactive approach in delivering impactful business solutions.
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