Certified Scrum Master® by Scrum Alliance and ITIL V3® certified by EXIN, possessing proficiency in Management 3.0®, Lean SIX SIGMA®, and LGPD®. Specializes in Agile Management, acting as a Product Owner with expertise in Kanban, Azure DevOps, and JIRA / Confluence. Demonstrates a strong ability in Business Analysis, Requirements Gathering, and the administration of corporate systems, including Legal System Administration (Themis) and ERP System Management. Knowledgeable in Oracle and SQL databases, with experience coordinating Service Desk teams (1st and 2nd Level), and managing Database and Application Servers. Adept at process mapping, procedure updates, providing training, and offering technical support to users and suppliers. Experienced in Change Management and Problem Solving, with a proven track record in auditing calls and ensuring Information Security. Exhibits fluency in Technical English, comprehensive understanding of Hardware, Windows Operating Systems, Office Suite, and basic familiarity with Linux. Additionally proficient in system migration and updates.
Skills
