An IT Support Specialist possessing a robust skill set in user support across Tier 1, Tier 2, and Tier 3 levels, with extensive expertise in administrating both Linux servers (Debian, Ubuntu Server, CentOS, Rocky Linux, Alma Linux) and Windows Server. This expertise spans advanced system administration for these platforms. Proficiency in managing Service Level Agreements (SLA), Service Level Objectives (SLO), and Service Level Indicators (SLI) is demonstrated. Capability in scenario deployment and a strong embrace of DevOps culture are evident. The skill set includes network configuration and the management of various network services, such as DHCP, DNS, FTP, Proxy, Firewall (including iptables and pfSense), SSH, VPN, NTP, FileServers, Active Directory, SAMBA, and NFS. The use of monitoring and observability tools like Zabbix, Prometheus, and Grafana is undertaken proficiently, in addition to scriptwriting for automation using Shell Scripting and Python. Expertise extends to configuration management tools such as Ansible and Chef, alongside DevOps tools including Docker, Kubernetes, Jenkins, and Git. Experience with cloud technologies like AWS, Azure, and Terraform, as well as database management using MySQL, is also part of the expertise. Strong verbal communication skills coupled with logical reasoning abilities allow clear articulation of ideas. A commitment to team goals is demonstrated through robust organizational and interpersonal skills. As an autodidact experienced in critical mission environments, problem-solving under pressure is a notable capability. Open to travel and relocation opportunities.
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