An Information Systems graduate with professional certifications in AWS Cloud, Oracle OCI, COBIT 5, and ITIL V3, active in the technology field since 2013. Recognized for dynamism, proactivity, and persistence, alongside strong communication skills and a commitment to professional responsibilities. Experienced in IT incident management and infrastructure support, consistently aiming to enhance business operations through effective monitoring and metrics analysis. Provides server support with substantial experience in an ITIL process-based environment.
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