A postgraduate specializing in Design Thinking, focusing on the development of human-centered, simple, and accessible solutions for conversational interfaces, including IVR, VDA, and chatbots. Leveraging experience in the financial market, the role involves designing, scripting, and redefining customer journeys through effective writing. Collaborative efforts are directed toward identifying pain points, optimizing user experience, and developing user-centric solutions. Responsibilities encompass crafting end-to-end conversational flows for voice channels, monitoring performance using Power BI, conducting discovery for new client service interfaces, managing studio audio recordings for voiceovers, and designing as well as specifying projects for enhancements or maintenance.
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