An IT professional with over 17 years of experience in customer support and infrastructure, possessing a degree in Computer Networks and a postgraduate degree in Production Engineering, alongside Microsoft and ITIL certifications. Specializes in the management of data center physical infrastructure, execution of changes in production, homologation, certification, and development environments. Expertise includes the management of temporary access to production environments, administration of Windows servers, Active Directory, file servers, DNS, and web publishing services and applications on IIS and Apache. Proficient in monitoring tools such as Grafana, Nagios, Splunk, and Zabbix, and experienced in IT service management using Cherwell, GLPI, OTRS, and ServiceNow. Aims to contribute to the efficiency and security of IT systems and processes by employing best practices and appropriate tools for each scenario.
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