Possessing 14 years of experience in the Information Technology sector, specializing in Service Desk, Helpdesk, and Infrastructure. Over four and a half years in leadership roles as a Service Desk Coordinator and IT Specialist, with a primary focus on user and customer service, call analysis, incident management, and IT project development and coordination. Experienced in people management, conflict resolution, and the implementation of new technologies.Academic background includes a degree in Information Systems from Unifil, obtained in 2014, and specialization in Networks and Data Communication from UEL. Currently pursuing an MBA in Project Management at USP ESALQ. Expertise encompasses user service and various operating systems including Windows 7, 10, 11, and Windows Server. Proficient in Active Directory, Print Server, Office Suite, Office 365, and Power BI. Demonstrates an intermediate level of proficiency in English (B2).
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