An experienced insurance professional with a decade of expertise in Commercial Operations, Customer Service, Project and Process Management, and Customer Experience in the health insurance sector. Core competencies include process analysis for improvement, financial management encompassing budget oversight and invoice control, and contract management for service providers. Skills extend to generating reports and analyzing data for informed decisions, procuring assets for marketing campaigns, and managing communication logistics and support for external sales consultant networks nationwide. Demonstrated proficiency in campaign development and support, process mapping of internal activities, and project management, with active involvement in multiple ERP-SAP system implementation phases. Leadership capabilities in customer service settings include managing rectification processes for Health Declarations and proposal analyses. Career progression from a customer service representative to supervising teams in both client-facing and back-office roles illustrates a solid background in customer service for individuals and businesses. Notable for strong communication skills and a commitment to knowledge sharing.
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