A seasoned specialist in managing multidisciplinary teams since 2017, with a strong foundation in system support, and the management of working hours, margins, and billing. Consistently aligns and defines SLAs, KPIs, NPS, and OKRs. Possesses extensive experience as a SharePoint developer and leader, alongside a background in UX, front-end development, business intelligence, and virtual reality. Deeply knowledgeable in the ITIL framework, there is also a commitment to supporting LGBTQI+, refugees, and low-income causes. In addition to professional endeavors, serves as a teacher, engages in activities such as skating, ballet, and Arabic percussion, and is the mother of sansei Kim Mori (金 森).
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