With over 15 years of experience in the Information Technology sector, a seasoned professional with a wealth of knowledge in Oracle PL/SQL language as well as Oracle Forms and Reports, primarily engaging in maintenance and development activities. Actively contributed to integration projects, system maintenance, and the creation of documentation, functional specifications, and test cases. Demonstrated leadership by managing a WMS and TMS Support team for over five years, overseeing SLA and KPI management, team management, incident management, and change management, with a specific focus on Oracle platforms across the Logistics, Finance, Insurance, and Airlines sectors.
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