Abner M.Data Engineer
Skills
A dedicated Systems Analyst with a primary concentration on agribusiness technologies, specializing in analysis and project management. Adept at identifying and articulating client needs, effectively translating them to development teams. Experienced in requirements gathering and data integration for both web and desktop applications. Continuously seeks to implement improvements and expand knowledge. Recognized for an interactive, proactive, innovative, and determined approach to problem-solving and project execution.
Support Coordinator
4/2/2019 - 4/2/2020
Spearheaded the support team, implementing innovative strategies to enhance customer success through the integration of advanced technologies and methodologies. Cultivated technical expertise in various helpdesk and customer relationship management (CRM) systems, ensuring seamless customer interactions and efficient issue resolution. Optimize team performance by leveraging data analytics tools to track key performance metrics and identify areas for improvement. Conducted training sessions to introduce new tools and best practices, fostering a culture of continuous improvement and technical excellence. Key accomplishments include reducing response times, increasing customer satisfaction scores, and streamlining support processes through automation and data-driven decision-making.Systems Analyst / Product Coordinator
1/2/2018 - Present
Specialized in systems analysis within the agribusiness sector, focusing on requirements analysis, implementation, training, and customer support. Proficient in orchestrating support, implementation, and development teams to ensure seamless project execution. Demonstrated expertise in obtaining and translating business requirements into technical specifications, leading the implementation of customized solutions, and delivering comprehensive training sessions to end-users. Consistently provided top-tier customer support to resolve issues and optimize system performance.test analyst
9/2/2016 - 12/2/2017
Developed proficiency in creating comprehensive test cases that ensured the validation of both functional and non-functional requirements. Demonstrated expertise in test automation using industry-standard tools and frameworks, significantly reducing manual testing efforts and increasing test coverage and efficiency. Implemented and maintained automated test scripts with a focus on reliability and repeatability, which supported continuous integration and continuous deployment (CI/CD) practices. Enhanced knowledge in the use of testing tools and frameworks such as Selenium, JUnit, TestNG, and Jenkins, contributing to a robust quality assurance process.
Management Processes at Unifatecie
2022 - 2024Computer Science at IF Goiano
2011 - 2013Agribusiness at Etec SENAR
2017 - 2019Analysis and Development of Systems at Claretiano
2013 - 2015Postgraduate in IT Management at Unifatecie
2024 - 2024
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