Alef T.

Data Analyst

Data Analyst
6/1/2023 - Present

Worked on the HCG Funds Project within the Engineering team, focusing on converting LookML queries from Looker into raw and scalable PostgreSQL queries to meet business requirements. Gathered business needs to develop distinct datasets that were applicable across multiple databases. Coordinated User Acceptance Testing (UAT) and conducted thorough code reviews to maintain high standards of service excellence.

Developed expertise in LookML, PostgreSQL, and data normalization techniques. Showcased skills in dataset optimization and cross-database compatibility. Ensured robust code quality and stakeholder satisfaction through meticulous testing and review processes.

Customer Account Specialist
3/1/2021 - 6/1/2023

Served as the focal point for over 40 customer accounts in the United States, including overseeing the largest plasticizer consumer account. Managed demand by working closely with clients to identify needs and establish critical request levels. Successfully engaged multiple interfaces such as sales, logistics, and product volume management to ensure seamless execution of the Order to Cash process via SAP SD. Oversaw the entire sales order lifecycle from creation to final delivery, coordinating the resolution of issues related to product availability, logistics arrangements, and order fulfillment documentation by liaising with appropriate contacts. Shared knowledge and assisted new team members with daily activities, maintained up-to-date customer master data, and partnered with sales representatives to provide a customer-focused experience.

Business Analyst
3/1/2019 - 3/1/2021

Supported a wide range of Environmental, Regulatory, Socioeconomics, and Sustainability vendor applications, enhancing user experience through effective troubleshooting and continuous improvements. Demonstrated expertise in configuring and architecting environments for seamless migrations from on-premises to cloud platforms. Leveraged Azure, MS SQL, and Power BI to create and manage Azure Pipelines via DevOps, ensuring efficient application operations. Played a critical role in a scrum team, contributing both as a developer and in support of the Scrum Master, managing team metrics, and facilitating key ceremonies. Delivered data-driven insights through Power BI dashboards for management, and ensured knowledge transfer and mentorship for new team members. Specialized in the support and optimization of main vendor applications such as EQuIS, LeakDAS, IsoMetrix, and RegFrame, and served as a Subject Matter Expert for socioeconomics and regulatory applications.

Systems Analyst
12/2/2014 - 3/1/2019

From 2014, contributed to an IT project focused on a rewards services platform. Became a key reference for the support team, known for effectively sharing knowledge and aiding new team members in resolving tickets. Managed team demand by working closely with the client to map needs and determine critical levels of requests, ensuring alignment with client objectives. Provided support to leadership in various management functions, including the configuration and review of complex promotions and qualification queries. Generated detailed reports from databases and investigated and resolved application and customer issues. Recognized for outstanding contributions, including being awarded Star of the Month in June 2018. Integrated into a group of technology specialists, demonstrating advanced technical expertise and collaboration skills.

Computer Engineering at Pontifical Catholic University of Paraná
2012 - 2018

MBA in Business Intelligence at Positive University
2020 - 2021

MBA in Leadership, Team Management, and Productivity at Pontifical Catholic University of Rio Grande do Sul
2023 - 2024