Alessandra D.

Front-end UX Engineer

Front-end Developer
7/1/2018 - Present

Acquired advanced skills in HTML5, CSS3, and JavaScript, enabling the creation of dynamic and responsive web interfaces. Utilized Corel and Photoshop extensively for graphic design tasks, ensuring high-quality visual aesthetics. Developed proficiency in prototyping using Adobe XD, facilitating efficient and user-friendly design processes. Gained substantial knowledge of user experience (UX) principles, applying them to enhance the usability and accessibility of web projects. Specialized in providing remote web and graphic design solutions for small and medium-sized enterprises, with a focus on maintaining strong client relationships and delivering practical, efficient, and high-quality services.

CEO
7/1/2018 - Present

The position involved founding and leading an Afro-entrepreneurial microenterprise focused on delivering graphic and web design solutions to micro and medium-sized businesses, as well as self-employed professionals. This role required the development of advanced skills in Adobe Creative Suite, particularly Photoshop, Illustrator, and InDesign, to create visually compelling designs. Mastery of HTML, CSS, JavaScript, and WordPress was essential for developing and maintaining dynamic websites. Utilized project management tools such as Trello and Asana to ensure efficient workflow and client satisfaction. The role demanded a client-centric approach, emphasizing remote work communication skills and the ability to deliver high-quality services in a timely, practical, and efficient manner.

Co-owner, Computer Instructor, Support Analyst, and Administrator
5/1/2018 - Present

Worked at a micro Afro-entrepreneurial business founded in 2017, specializing in graphic design and web design solutions for micro and medium-sized companies and self-employed professionals. Developed proficiency in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign, to deliver high-quality graphic designs. Built and maintained responsive websites utilizing HTML5, CSS3, JavaScript, and frameworks like Bootstrap. Gained experience in CMS platforms such as WordPress and Joomla for efficient web design. Ensured seamless communication with clients through remote collaboration tools like Slack and Zoom, providing ongoing support and addressing client needs efficiently. Developed strong project management skills using tools like Asana and Trello to handle multiple projects simultaneously and deliver results in a timely manner. Enhanced capabilities in SEO best practices and web analytics to improve client website performance.

Computer Instructor
3/1/2010 - 9/1/2010

Conducted extensive practical and theoretical instructional sessions focusing on Microsoft Windows XP and Microsoft Office 2007, covering the essential functionalities of these software suites. Delivered comprehensive training on internet usage, enhancing online navigation and research skills. Provided detailed tutorials on CorelDRAW X4 and Adobe Photoshop, fostering advanced graphic design capabilities. Facilitated classes on Adobe Flash and Dreamweaver, emphasizing multimedia content creation and web development. Offered instruction on HTML, ensuring a solid foundation in web page structuring and formatting.

Mid-Level Support Analyst
4/1/2008 - 11/1/2018

Developed proficiency in providing Level 2 technical support for Windows 7, Microsoft Office suite, and proprietary client software. Demonstrated expertise in troubleshooting and resolving software and hardware issues, ensuring minimal downtime for end-users. Gained experience in handling escalated support tickets and delivering solutions to complex technical problems. Enhanced skills in user communication and technical training, aiding in the efficient adoption of new software and tools. Worked within ITIL service management framework to maintain high service quality standards and utilized ticketing systems to track and manage support requests.

Photoshop Operator
8/1/2005 - 10/1/2006

Gained expertise in advanced photo manipulation techniques, including restoration and enlargement of images. Developed and executed complex photo montages for diverse projects. Specialized in designing and creating invitations for various events, as well as crafting banners and custom frames. Utilized industry-standard software and tools to achieve high-quality results in photo editing and graphic design.

Computer Instructor
5/1/2003 - 1/1/2005

Taught both practical and theoretical classes covering a wide range of software and tools. Developed expertise in operating systems with a focus on Microsoft Windows. Proficiently instructed students in the use of Microsoft Office suite, enhancing their skills in Word, Excel, PowerPoint, and Outlook. Delivered comprehensive lessons on Internet usage and best practices. Specialized in graphic design and multimedia tools, including CorelDraw, Photoshop, Flash, Dreamweaver, and Fireworks, ensuring students gained hands-on experience. Provided foundational knowledge and practical skills in web development, emphasizing HTML coding and design principles.

Analysis and Development of Systems at Anhanguera Educacional
2022 - 2025