Alexandre A.Back-end and Systems Engineer
Skills
A dynamic and proactive professional, proficient in collaborative teamwork and adept at initiating and implementing projects, with a strong interest in continuous knowledge acquisition.
Support / Coordinator
2/1/2022 - Present
Demonstrated expertise in delivering technical support through telephone, remote, and in-person channels to a variety of clients. Resolved multiple service tickets efficiently and effectively, ensuring minimal downtime for users. Developed strong troubleshooting skills and an in-depth understanding of technical issues and solutions pertinent to the pharmaceutical branch sector. Utilized ticketing systems to streamline the tracking and resolution process, enhancing overall customer satisfaction and system uptime.professor
5/1/2021 - 9/1/2021
Gained extensive experience in monitoring classroom modules through a sophisticated management system. Developed robust skills in server control and management, ensuring seamless performance and uptime. Created and curated extra content to enhance the educational experience.Instructor
4/1/2020 - 3/1/2021
Gained expertise in monitoring and managing classroom modules, with a strong focus on system efficiency and effectiveness. Developed proficiency in server control and management to ensure optimal performance. Created and curated supplemental content to enhance the learning experience.
Web Specialization at Alcides Maya School
2011 - 2012Computer Technician at Alcides Maya School
2010 - 2011
MS6420 – 10168 – Basic Concepts of Network Infrastructure and Windows Server 2008 Applications (SISNEMA) at SISNEMA
2/1/2012Microsoft Office Specialist 2003 – Word, Excel, and PowerPoint (Certiport) at Escola Alcides Maya
8/1/2011
Alexandre is available for hire
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