Ana C.Project Manager
Skills
A Business Administration graduate with eight years of professional experience, I discovered a profound interest in IT and technology three years ago. Presently positioned as a Project Leader, my role involves facilitating organizational growth through technological applications. My career progression has entailed the development and refinement of skills in leadership, project management, Scrum, Kanban, process mapping, and agile methodologies. Recognized for my curiosity and creativity, I maintain a strong commitment to continuous learning and innovation. I am currently advancing my education through postgraduate studies in Product Management. My unique combination of administrative expertise and IT knowledge enables me to deliver outstanding results for clients, driving the realization of transformative ideas.
Product Owner - Volunteer
12/1/2022 - 2/1/2023
Achieved significant improvements in team organization and remote communication by implementing the Scrum framework and utilizing the Jira tool for task management. Conducted regular meetings and agile rituals, including Daily Standups and Sprint Reviews, to ensure team alignment and focus on project goals. Established sprint goals and managed detailed backlogs using Jira, emphasizing timely delivery and adherence to budget constraints for enhancements to a digital platform and innovations within an educational system. Demonstrated proactive management, effective organization, and assertive task prioritization in collaboration with the Development team. Directed efforts to optimize user experience and ensure the functionality of an attendance control system. The application of agile practices and strategic project management resulted in a 40% reduction in development time for new features and system improvements.Project Leader
10/1/2021 - 1/1/2024
Organized and prioritized product backlog using advanced backlog prioritization techniques within the Scrum framework. Ensured timely project delivery within budget, enhancing team efficacy and efficiency. Implemented clear roadmaps that aligned with business objectives and user needs. Elaborated detailed scope and system requirements documentation, ensuring precise understanding by development teams. Conducted requirement surveys based on user stories, clearly defining user and business needs. Conducted rigorous quality testing—both manual and automated—identifying and reporting bugs in detail, contributing to continuous system improvement. Monitored post-delivery product quality through proactive client interactions and implemented necessary improvements. Created and presented result dashboards using Excel and Power BI.
In the Credit Consignment Proposal Management System project, structured the scope to merge three systems into one, resulting in a 50% reduction in request response time and a significant increase in proposal finalizations by clients. In the Labor Health Clinic Examination Result Issuance System project, suggested and structured an automatic blocking automation for clients with outstanding issues, achieving a 40% reduction in default rates.Customer Success Analyst
6/1/2020 - 10/1/2021
Developed expertise in providing technical support and personalized training to customers to ensure full satisfaction with the platform. Actively collected feedback and suggestions, collaborating closely with the team to implement continuous product improvements. Conducted periodic follow-ups to ensure customer needs and expectations were being continuously met. Played a key role in identifying and gathering specific customer demands, coordinating with the team for the development and implementation of customized solutions. Demonstrated proficiency in creating and presenting result dashboards using Excel and Power BI.MIS Intern
10/1/2017 - 6/1/2019
Collaborated with the IT team to enhance daily operational efficiency. Prepared and updated performance reports using Excel, demonstrating advanced data analysis skills. Executed tasks and workflows within internal systems, increasing familiarity and effectiveness with company-specific tools. Analyzed data with precision to deliver significant and relevant results, aiding informed and strategic decision-making across departments.Administrative Intern
4/1/2016 - 4/1/2017
Developed advanced skills in managing accounts receivable and payable. Gained expertise in organizing and preparing budgets for purchasing and material orders. Proficient in document preparation using Microsoft Word and Excel. Acquired experience in entering invoices and payments into the internal financial system.
Administration at Salgado de Oliveira University
2015 - 2019Product Management at Descomplica
2022 - 2024
Scrum Foundation Professional Certification - SFPC at CertiProf
4/1/2024Agile Projects with SCRUM at DIO
3/1/2024Scrum Master Certification Training at DIO
3/1/2024
Ana is available for hire
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