André L.DevOps Engineer
Skills
A seasoned professional with more than two decades of expertise in Microsoft technologies, specializing in the design, deployment, support, and management of Windows networks integrated with Active Directory, Exchange, Citrix, Hyper-V, and GO-Global. Possesses a deep understanding of Oracle, Google, and Microsoft cloud solutions.
Senior Support Analyst
11/1/1998 - Present
Over a 25-year tenure, progressed from a Junior Support Analyst to Support Coordinator while navigating significant technological transformations. Designed, implemented, and currently manage an extensive Windows network infrastructure utilizing Active Directory, DHCP, DNS, and file/print servers. Established and maintained trust relationships with domains of partner companies and subsidiaries, and integrated AD with third-party tools for remote access, authentication, and security. Managed the migration from Microsoft Exchange 2010 to Google Workspace, providing solutions for email, file sharing, and collaboration. Responsible for provisioning access to Totvs ERP and other industrial applications using Citrix and GraphOn GO-Global products. Led the migration of the company's server infrastructure from an on-premise datacenter to Oracle OCI cloud, maintaining oversight of server management. Administer institutional websites hosted on IIS, PHP, and MySQL, ensuring SSL certificate compliance and managing external DNS within the Google cloud. Contributed to the design and maintenance of a fully distributed network interconnecting the cloud, central office, and multiple factories, with dedicated AD/DHCP/DNS servers at various locations to optimize user service.Support Analyst
11/1/1997 - 11/1/1998
Developed expertise in resolving user doubts regarding Windows 95/98, Microsoft Office 95 and 97, and proprietary systems. Conducted configuration and maintenance on the installed PC base. Created customized reports using Progress 7.3D for the Magnus I.00 and RHPlus systems. Performed administrative tasks in Windows NT and HP-UX 10.0/10.20, including user account creation, internal email account management, and server maintenance. Managed administrative tasks in the Magnus system, such as creating user and printer accounts, updating program and routine registers, and maintaining the user table on both Magnus and Unix servers. Developed an Intranet using Windows NT Server 4.0 with IIS, Internet Explorer 4.0, and Front Page Express. Maintained trust relationships between NT domains in São Paulo and Minas Gerais and managed Microsoft Exchange Server 5.5. Utilized Visual Basic 5.0 to develop a report generator in Excel format that extracted data from Magnus.Intern
7/1/1996 - 11/1/1997
Maintained a Contract Control system through programming in Visual Basic 3.0 and 4.0, providing support to users and administrating a Windows NT network with Windows 95 stations, including configuration of both applications and stations. Gained experience in the Human Resources area, contributing to various administrative tasks and process improvements. Enhanced technical expertise in network and system administration, as well as in Visual Basic programming.
Mathematics and Computer Science at Santo André University Center
1996 - 1999Information Technology Management at Uninove - July Ninth University
2022 - 2024Infrastructure of Networks / Database Management / Webmastering at Anhembi Morumbi University
2001 - 2002
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