Carlos H.Full-stack Product Engineer
Skills
Initiated a career in technology in 2019, starting as a customer support specialist before progressing to an implementation role within a year. Subsequently advanced to a back-end developer position within a DevOps team, concentrating on BackOffice requirements. This role involved developing enhancements and fixes for internal tools, predominantly using PHP, and included extensive experience with JavaScript, NodeJS, Python, HTML, CSS, MySQL, and API integrations.
After over a year, moved into a full-stack developer position at another company, assuming greater responsibilities and engaging with new demands and technologies. Expanded expertise to include Laravel, Vue.js, and Docker, thereby broadening the scope of professional skills and contributing to continuous professional growth.
Full Stack Developer
4/1/2023 - 9/1/2023
Developed proficiency in PHP, JavaScript, Laravel, Vue.js, Blade, MySQL, HTML, CSS, and JSON. Assisted in organizing tasks for effective team distribution and evaluated pull requests to guide the team in developing optimal solutions and features. Performed fixes and improvements on key software, ensuring robust and efficient functionality.Junior Backend Developer
1/1/2022 - 3/1/2023
Developed and executed intersectoral validation of operational issues, ensuring existing tools were effective while continuously proposing innovative solutions. Conducted in-depth analysis and documentation of objections from various internal departments, followed by the implementation of necessary improvements and resolutions. Performed market analysis to identify new solutions that addressed business challenges, effectively demonstrating investment versus return to justify actions, whether utilizing internal resources or outsourced services. Maintained comprehensive documentation using Confluence and projected scopes aimed at resolving raised issues. Organized and tracked project demands through Jira for efficient workflow management. Addressed problem-solving needs by developing new tools, automations, and integrations via API or MySQL databases. Enhanced and maintained internal software applications leveraging technologies such as PHP, JavaScript, NodeJS, Python, HTML, and CSS.Customer Implementation Specialist
6/1/2021 - 1/1/2022
Implemented CRM solutions for the company's largest and most complex plans, ensuring seamless integration and functionality across various client environments. Performed extensive customizations within the system to meet unique client requirements, as well as executing changes directly via the database. Developed a strong proficiency in database management and CRM customization techniques, fostering an ability to tailor systems to specific client needs and optimize overall performance.Customer Implementation jr III
12/1/2020 - 6/1/2021
Implemented and optimized CRM systems for multiple clients, enhancing customer relationship management through advanced configuration and customization. Leveraged expertise in CRM software such as Salesforce and Microsoft Dynamics 365 to deliver tailored solutions that meet specific business needs. Developed various automation workflows, data integration processes, and custom reports to streamline client operations. Utilized APIs and middleware for seamless integration with other enterprise systems. Employed advanced data analytics tools to provide actionable insights, improving strategic decision-making. Demonstrated proficiency in maintaining system security and compliance with industry standards through rigorous testing and continuous monitoring.Customer Support jr V
9/1/2020 - 12/1/2020
Performed detailed analysis of complex problems through system debugging, log analysis, and database interventions using MySQL. Created SQL scripts to address specific needs and resolved issues related to FTP, hosting, and WebService routines. Managed third-party integrations via API, ensuring seamless communication between systems.Customer Support Jr I
9/1/2019 - 9/1/2020
Executed support for real estate software through phone, email, and chat to address user questions and perform customizations. Demonstrated expertise in MySQL for database interventions and applied log analysis to troubleshoot network issues and identify bugs.
Information Technology at Uniasselvi
2021 - 2024
Requirements Engineering: Elicit, Document, and Validate at Alura
1/1/2022Git and GitHub: repository, commit, and versions at Alura
1/1/2022HTML5 and CSS3 at Alura
1/1/2022
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