Chayene C.Data Engineer
Skills
Holder of a degree in IT Management and currently advancing education in Information Security at FATEC. Professional experience spans support and consulting roles, with a proficient command of ERP systems, including TOTVS Datasul, TASY Philips, and OTRS, guided by ITIL and ITSM practices. Exhibits strong adaptability in mastering new systems and work methodologies, underpinned by a commitment to continuous learning and professional development.
Assistant
9/1/2017 - 3/1/2018
Gained expertise in configuring the ERP system Philips TASY and providing internal system support. Specialized in the implementation and management of ANS rules, adjustment of agreement contracts, and adhering to exchange standards. Developed a thorough understanding of CBHPM and AMB tables, hospital legislation, and internal healthcare services.Process Analyst
7/1/2023 - 1/1/2024
Developed expertise in analysis and optimization of IT area processes encompassing Development, Business, and Quality Assurance. Facilitated team activities to enhance productivity and performance through the implementation of Microsoft Azure DevOps and agile methodologies.Support/Consultancy Intern
12/1/2022 - 7/1/2023
Developed proficiency in technical support and IT Service Management (ITSM) system consultancy with a focus on ITIL practices using the OTRS system. Handled customer service and call management effectively, ensuring timely resolution of issues. Demonstrated expertise in system configuration, tailoring ITSM software to meet specific business needs. Enhanced operational efficiency through skilled customization and optimization of the OTRS platform, aligning IT service processes with ITIL methodologies. Engaged in extensive troubleshooting and support, providing solutions that enhanced user satisfaction and system performance.Product Structure Assistant [ TECHNOLOGY ]
10/1/2008 - 6/1/2017
Provided comprehensive internal and external support through various channels such as email, calls, and ticketing systems. Resolved tickets efficiently, ensuring minimal downtime and high client satisfaction. Gained expertise in parameterizing information within the TOTVS Datasul ERP system to optimize performance and accuracy. Mastered ANS rules, interchange standards, and the intricacies of CBHPM and AMB tables. Conducted thorough valuations of cooperative members, ensuring adherence to contractual coverage requirements.
Information Security at São Paulo State College of Technology
2022 - 2025Information Technology Management at Estácio de Sá University
2014 - 2016
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