Daniel F.

Project Manager

PMO
5/1/2021 - Present

Served as a PMO supporting projects within the financial tower, collaborating between major stakeholders. Developed extensive project management skills, focusing on aligning project objectives with business goals and ensuring timely delivery of milestones. Played a critical role in planning, execution, and monitoring project progress using industry-standard methodologies. Established strong proficiency with financial processes and systems, ensuring seamless integration and synergy across both parties.

Enhanced expertise in tools and platforms such as Microsoft Project, Jira, and Confluence, facilitating efficient project tracking and documentation. Applied advanced analytical skills to assess project risks, implement mitigation strategies, and optimize resource allocation. Engaged in continuous improvement initiatives, leveraging data-driven insights to streamline workflows and improve project outcomes.

Service Delivery Manager/Project Manager/People Manager
2/1/2020 - 2/1/2021

Oversaw the successful delivery of various projects, ensuring adherence to timelines and quality standards. Developed proficiency in Python and Java, utilizing these languages to streamline backend processes and improve system efficiency. Leveraged frameworks such as Django and Spring to build, maintain, and deploy robust web applications. Demonstrated extensive knowledge in front-end technologies including React and Angular, enhancing user interface and user experience design. Utilized PostgreSQL and MySQL databases for effective data management, while implementing Redis and Elasticsearch for optimized search and caching functionalities. Maintained collaborative code using version control systems such as Git and GitHub. Employed Agile methodologies and tools like JIRA for project management, ensuring effective communication and coordination within cross-functional teams. Ensured the scalability and security of applications by integrating cloud services such as AWS and Azure. Developed expertise in CI/CD pipelines using Jenkins, promoting continuous integration and deployment.

Service Delivery Manager/Project Manager/People Manager
10/1/2018 - 1/1/2020

Spearheaded delivery operations, ensuring timely and accurate project completions. Developed proficiency in orchestrating logistics using state-of-the-art delivery management software. Implemented advanced routing algorithms to optimize delivery paths, reducing fuel consumption and delivery times. Demonstrated expertise in data analytics tools such as Tableau and Python for performance tracking and reporting. Proficient in leveraging CRM systems to enhance customer satisfaction and communication. Ensured seamless integration of various delivery platforms with existing IT infrastructure, maintaining system integrity and data accuracy. Cultivated strong problem-solving skills and adaptive strategies to handle dynamic operational challenges effectively. Regularly conducted team training sessions to promote adherence to industry best practices and regulatory compliance.

New Business Manager
4/2/2017 - 5/2/2018

Served as Advisor to the Director of Infrastructure, spearheading initiatives for new infrastructure business. Leveraged expertise in cloud computing platforms such as AWS and Azure to design and implement scalable solutions. Utilized Docker and Kubernetes for containerization and orchestration to enhance deployment processes and system integration. Employed Terraform and Ansible for infrastructure as code, ensuring efficient and consistent infrastructure management. Demonstrated skills in system architecture design, focusing on high availability and fault tolerance. Enhanced performance monitoring and incident response using tools like Prometheus and Grafana. Promoted collaborative efforts using agile methodologies and maintained version control with Git.

Owner/Administrator
12/2/2014 - 10/2/2016

Led the management of company operations, enhancing organizational efficiency and driving strategic initiatives. Excelled in customer attraction and retention strategies, leveraging advanced marketing techniques to expand the customer base. Developed proficiency in data analytics and market research tools. Utilized CRM systems to streamline customer relationship management and track performance metrics. Demonstrated expertise in branding, digital marketing campaigns, and social media management to optimize outreach efforts. Successfully implemented customer feedback mechanisms to improve service quality and customer satisfaction. Enhanced team performance through effective leadership and collaborative problem-solving.

Gerente de TI translates to IT Manager from Portuguese to English. However, IT Manager is not an educational institution, but rather a job title. Please provide the name of an educational institution for translation or clarification.
8/2/2012 - 5/2/2014

Spearheaded the professionalization of the IT department, ensuring streamlined operations and enhanced efficiency. Managed both new and existing contracts, providing comprehensive oversight to maintain and upgrade service agreements. This role involved extensive use of project management tools and methodologies to track progress and deliver results. Developed strategic plans to optimize IT resources, thereby improving the overall technological infrastructure.

Team Leader
8/2/2004 - 7/2/2012

Developed proficiency in managing technical and support teams as a team leader, focusing on level three and management support. Demonstrated expertise in troubleshooting complex technical issues and providing advanced support to ensure seamless operational workflows. Utilized a wide array of tools and frameworks, including JIRA for project management and ticketing, Confluence for knowledge sharing, and ServiceNow for IT service management. Exhibited strong skills in incident management, root cause analysis, and the implementation of corrective actions to prevent recurring issues. Fostered a collaborative environment by coordinating cross-functional teams, conducting training sessions, and implementing best practices for performance optimization. Leveraged industry-standard monitoring systems such as Nagios and Splunk for proactive system monitoring and quick resolution of potential disruptions. Showcased ability to manage escalations, develop support strategies, and enhance customer satisfaction through effective communication and resolution techniques.

IT Consultant
9/2/1999 - 7/2/2004

Specialized in IT consulting with a focus on executing migration and implementation projects. Gained extensive experience in assessing existing systems and developing strategic plans for seamless transitions. Developed proficiency in various programming languages, including Python, Java, and SQL, to facilitate effective system integration. Employed cloud computing platforms such as AWS and Microsoft Azure to enhance scalability and efficiency. Demonstrated expertise in using database management systems like MySQL and Oracle for data migration tasks. Utilized project management tools like Jira and Trello for scheduling and collaboration. Implementation experience included deploying enterprise software solutions and configuring network infrastructure, ensuring optimized performance post-migration. Achieved success in monitoring and troubleshooting post-implementation issues using tools like Nagios and Splunk. Demonstrated a strong ability to collaborate with cross-functional teams and stakeholders to meet project milestones and deliverables.

Computer Science at FASP
1995 - 2000

Strategic IT Management at METROCAMP
2014 - 2015

Scrum Fundamentals at LinkedIn
1/1/2021

LEANT IT - Accredited Practical Certification Program at Lean IT
1/1/2021

Scrum at NerdIn Vagas de TI
1/1/2021

Virtual Team Management at LinkedIn
1/1/2021

Logic Test at NerdIn Vagas de TI
1/1/2021

Strategic Thinking at LinkedIn
1/1/2021