Daniela S.
Data Analyst

Skills

Miro

Microsoft Azure

Jira

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Bio

Process Analyst with extensive experience in process improvement, specializing in Lean philosophy principles. This role involves facilitating Lean workshops, developing continuous improvement programs, and creating and delivering internal courses on Lean and process mapping. Proficient in process mapping, utilizing tools such as SIPOC and BPMN, and adept at problem-solving with methodologies like Report A3, 5 Whys, and Ishikawa. Skilled in data collection and dashboard creation, demonstrating a comprehensive approach to process enhancement and operational efficiency.

Process Analyst
1/1/2023 - Present

Gained expertise in process analysis using Lean philosophy, focusing on process mapping with BPMN and SIPOC. Facilitated Lean workshops and taught courses on Lean methodologies and process mapping techniques. Proficient in utilizing Process Mining and Task Mining tools, coupled with skills in dashboard creation and data collection.
Backoffice Analyst
6/1/2020 - 12/1/2022

Led the account closing team and managed back-office support activities. Developed proficiency in financial systems and tools crucial for efficient account management and closure processes. Utilized advanced Excel functions and SQL for data manipulation and reporting. Implemented and maintained robust back-office support systems ensuring seamless operations. Leveraged experience with software such as Oracle Financials and SAP for financial reconciliation and reporting. Demonstrated strong leadership and project management skills, coordinating tasks and overseeing team performance to meet deadlines and achieve targets. Focused on process improvements and automation, contributing to increased efficiency and accuracy in account closures and support operations.
Backoffice Assistant
11/1/2019 - 5/1/2020

Acquired expertise in managing financial account operations, including the opening and closing of bank accounts. Utilized comprehensive knowledge of updating and maintaining accurate customer registration information. Established proficiency with banking software systems and customer relationship management tools to ensure efficient account handling and data integrity. Emphasized attention to detail and regulatory compliance in executing financial transactions and administrating client accounts. Developed strong problem-solving skills in resolving account discrepancies and addressing customer inquiries efficiently.