Diego P.

Data Engineer

Senior Lead, Systems Management
6/1/2022 - Present

Developed proficiency in creating automations to streamline infrastructure management and application processes. Ensured adherence to best practices in monitoring and reviewing implemented rules. Managed On-Premise server infrastructure, planned and executed numerous IT projects. Applied vulnerability patches, meticulously documented procedures, and performed preventive maintenance in critical environments. Acted proactively in emergency situations, serving as the primary liaison between clients and the Delivery Project Executive. Applied ITIL methodology to effectively resolve IT incidents and problems.

Telecom Services Analyst Pleno
3/1/2020 - 6/1/2022

Monitored and resolved high complexity incidents related to telephony and internet in business units. Configured business unit infrastructure including firewalls, voice gateways, and switches. Engaged internal and external partners to restore telephony connectivity services, prioritizing maximum availability. Generated management reports and essential documentation relevant to work routines. Ensured optimal operation of provided services. Developed expertise in Network Administration, Telecommunications, and Information Technology Infrastructure using tools like Zabbix.

Mid-Level IT Infrastructure
8/1/2019 - 3/1/2020

Developed proficiency in internal communication of LAN and WLAN networks, network services, and implementation within a corporate environment to automate production in branch environments. Generated documentation and improvement plans in conjunction with other Cloud/Telephony teams, responding to incidents and projects related to Computer Networks. Maintained direct contact with suppliers and partners, ensuring the integrated and secure maintenance of the central data center and branch locations. Provided level 1 and level 2 support for Field Service and Service Desk, offering guidance and support in handling. Demonstrated skills in Red Hat Linux, Network Administration, Windows Server, and Zabbix.

IT Analyst
8/1/2018 - 7/1/2019

Coordinated projects, delivering innovative solutions for computerized environments. Provided effective technical support and user training, enhancing the efficiency and productivity of the work environment. Defined implementation standards to ensure consistency and compliance in IT operations. Created comprehensive technical documentation, including system manuals and technical reports. Continuously monitored project execution, conducted quality assessments of generated products, and implemented procedures to improve system performance. Specified system architecture, sized requirements and functionalities, and defined physical implementation alternatives. Demonstrated skills in information technology infrastructure and proficiency with Zabbix.

Telecommunications Analyst
4/1/2018 - 8/1/2018

Executed actions necessary for the optimal functioning of telecommunications operations, providing comprehensive support for the platform and telecommunications resources. Monitored and assisted users while collaborating closely with system and telecommunications analysts to resolve issues. Delivered exceptional customer service by handling inquiries and issues promptly. Conducted meticulous report controls and alarm monitoring. Engaged in the installation and maintenance of telecommunications networks, demonstrating technical proficiency and maintaining network integrity.

Systems Analyst
9/1/2016 - 2/1/2018

Established processes for the development of systems and applications, ensuring efficiency and alignment with project goals. Conducted surveys to gather essential information and continuously refined requirements to achieve a complete and accurate understanding of the project scope. Implemented extensive testing and simulations to guarantee effective and fault-free operation of developed systems. Provided user guidance on system usage, including training sessions, manual preparation, and technical consulting.

IT Analyst
11/1/2015 - 3/1/2016

Developed expertise in ensuring the operational stability of servers and preventing potential failures through periodic reviews. Managed the company's network to ensure system availability and integrity. Conducted thorough tests to validate software fixes and improvements, ensuring effective implementation for both internal and external users. Provided in-person and remote support, delivering quick responses and efficient solutions. Maintained updated documentation and continuously proposed improvements in internal IT support processes for optimization. Actively participated in strategic meetings, planning, and resolving incidents with suppliers, clients, and users, handling demands related to production systems and applications.

IT Analyst
7/1/2010 - 3/1/2015

Developed advanced skills in data verification and validation, ensuring the accuracy of collected data and logs essential for operational processes. Gained extensive experience in using and managing comprehensive spreadsheets for daily updates and data analysis. Enhanced technical expertise by performing proactive maintenance on validators and identifying corrupted logs, coordinating their retransmission to maintain system integrity. Acquired problem-solving skills through conducting regular tests and maintenance on validation systems, ensuring their optimal performance.

Utilized analytical abilities to prepare precise movement reports, manage the sequence of Service Orders (OS), and deliver technical support to operation collaborators. Demonstrated strong communication and collaborative skills by actively participating in operational meetings, offering valuable insights. Expanded knowledge base by conducting technical and operational training sessions covering the ticketing system, validator registration, and integration matrix details. Enhanced technical support capabilities through extensive work with IT tools, frameworks, and systems associated with the technical aspects of ticketing and data validation processes.

Information Security at University of July Ninth
2016 - 2020

Site Reliability Engineer Bootcamp at Kyndryl
12/1/2023

Getting Started with Kali Linux Penetration Testing at EC-Council
11/1/2023

Associated Ethical Hacker at IBSEC - Instituto Brasileiro de Cibersegurança
10/1/2023

Ethical Hacker at CIsco
9/1/2023

Cybersecurity Essentials at Cisco
10/1/2021