Erica K.Full-stack Product Engineer
Skills
A Developer currently engaged in postgraduate studies in Database Administration, with a focus on innovative project development and teamwork. The professional journey includes varied experiences that have honed skills and competencies, including rapid adaptation to new situations and technologies due to an ease of learning. Known for determination and persistence, consistently overcoming challenges to achieve results. Highly organized, enabling effective project management and precise goal attainment.
IT Support
2/1/2023 - 8/1/2023
Provided support in telephone service and conducted investigations of systemic problems with relevant sectors. Delivered remote access support using AnyDesk. Performed technical analysis to detect failures. Developed systems utilizing Delphi language and managed databases through IBExpert and Firebird. Utilized Fast Report for report generation. Facilitated internal company communication via Slack. Managed inventory of equipment and supplies, including the procurement of new equipment and replacements.Junior Delphi Programmer
11/1/2013 - 2/1/2017
Gained extensive knowledge in system development using Delphi programming (XE2) with MySQL integration for the company's internal systems. Developed skills as a DBA with expertise in data modeling using MySQL Workbench, database updates, data cleaning, and providing technical support. Demonstrated proficiency in system programming, report development, screen testing, execution time calculation, client updates, source code integration, and maintaining source code backups as a Delphi Programmer. Enhanced troubleshooting and problem-solving abilities by handling the opening of technical calls and providing remote technical support as a Technician. In the Analyst role, conducted preliminary requirement analysis with users, estimated development times, integrated system source code files with comprehensive documentation, updated system manuals, and adhered to test plans. Applied patches to the database and surveyed system improvements for client updates. Developed knowledge in Pascal, SQL, and Report Builder for application development, showcasing a strong technical foundation and adaptability in a dynamic work environment.Commercial Assistant
5/1/2013 - 9/1/2013
Developed expertise in prospecting both active and inactive clients, as well as maintaining long-term customer relationships. Managed an extensive client portfolio with a focus on ensuring efficient freight execution and handling collection requests. Gained proficiency in tracking invoices and preparing detailed reports to support operational decision-making processes. Acquired skills in customer registration and consistently met organizational goals through strategic planning and execution.Internal Salesperson
8/1/2010 - 8/1/2012
Gained expertise in prospecting both active and inactive clients, and proficiently utilized the Max Voice and SSW systems for various client-related activities. Managed and maintained a diverse client portfolio, ensuring effective communication and satisfaction. Demonstrated abilities in freight handling, scheduling pickups, and tracking invoices, ensuring smooth logistical operations. Compiled detailed reports to monitor and analyze performance, consistently achieving set targets. Additionally, supported the reception and registration of clients as needed, contributing to seamless client onboarding and relationship management.
Analysis and Development of Systems at Eniac College
2012 - 2014Database Administration at Anhanguera Educacional
2023 - 2024
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