Erick R.IT Operations Specialist
Skills
Support Analyst
2/1/2021 - Present
Analyzed and resolved incidents and requests through the ServiceNow call platform, providing support, assistance, and corrections as per customer demands. Managed data extraction and conducted query consultations for process automation. Developed expertise in SQL Server and Oracle, actively engaging with Agile methodology. Handled a range of fiscal documents, including MDFE, NFE, NFSE, and CTE. Monitored and maintained transmission servers to ensure seamless operations.IT Analyst
10/1/2017 - 1/1/2021
Managed other corporate systems, including user support, maintenance, and version control. Oversaw antivirus software management and network maintenance. Provided solutions and ongoing support for users in areas such as assistance, financial operations, inventory management, billing, and finance within the Tasy system and other platforms. Enhanced information security with firewall implementation, consistently monitoring unauthorized access and controlling traffic. Collaborated with third-party services to monitor databases, ensuring optimal system performance and stability.Technical Support II
6/1/2014 - 1/1/2016
Delivered customer service through phone, remote access, email, chat, and ticket systems, in addition to providing in-person support. Facilitated ERP implementation and training, both remotely and on-site. Conducted user trainings in-person and remotely. Performed analysis of reports and data using Microsoft SQL Server database, including the scrutiny of third-party databases for conversion and error adjustment. Addressed client-requested improvements and changes as necessary.
Analysis and Development of Systems at Technology in Systems Analysis and Development
2011 - 2013
Essential Git and GitHub for Developers at Udemy
9/1/2022Learn SAP Course at Udemy
9/1/2022First Steps in Linux Course at Udemy
9/1/2022API Testing Automation with Postman Course + Test Project at Udemy
8/1/2022Azure DevOps Course - Continuous Integration and Continuous Delivery at Udemy
8/1/2022Essential HTML and CSS Course - Complete Front End at Udemy
8/1/2022Introduction to Software Quality Course at Digital One
9/1/2021Concepts and Best Practices with PostgreSQL Database at Digital One
6/1/2021Oracle SQL and PL/SQL Course at Udemy
3/1/2021Data Structures and Algorithms Course at Digital one
2/1/2021Fundamentals of Systems Architecture Course at Digital One
2/1/2021Agile Projects with SCRUM Course at Digital one
2/1/2021Introduction to Git and Github Course at Digital One
2/1/2021Microsoft Power BI Course for Data Science at Data Science Academy
2/1/2021Database Administrator Course at Fundação Bradesco
12/1/2020Data Modeling Course at Fundação Bradesco
12/1/2020Database Implementation Course at Fundação Bradesco
11/1/2020Programming Logic Course at Digital One
5/1/2020Introduction to Git and Version Control Course at Digital One
5/1/2020Introduction to Project Management Course at Fundação Bradesco
8/1/2019Excel Course from Basic to Advanced at Udemy
8/1/2019Complete SQL and Database Course at Udemy
4/1/2019Introduction to Computer Networks at Fundação Bradesco
5/1/2018Basic Course in C# at Wincomp Informática
10/1/2014Assembly and Maintenance of Microcomputers at Solução Informática
11/1/2005Computer Science Course at CDI Informática
10/1/2003
Erick is available for hire
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