Erika S.
Project Manager

Skills

Ruby On Rails

Python

Microsoft Azure

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Bio

A Computer Engineer with a career commencing in 2012 and a focus on IT support and customer relationship management, specializing in the management and development of government systems. This role involves maintaining effective communication with clients, providing technical leadership to multidisciplinary teams, planning and monitoring activities through agile methods, managing product lifecycles, and mitigating risks. Additional responsibilities include conducting business analyses with requirement gathering, generating reports, ensuring quality delivery to clients and end-users for new features, promoting task automation, and creating system usage lectures and training sessions. Experience extends to the development of IoT prototypes and projects during undergraduate studies. Committed to technological innovations, with ongoing education in management, programming, and new methodologies.

Possesses strong soft skills in creativity, analytical thinking, effective communication, proactivity, and the ability to work under pressure. Proficient in advanced software knowledge, system architecture, Ruby on Rails, HTML, CSS, JavaScript, MySQL, Scrum, and agile methodologies.

Senior Support Analyst - N3
6/1/2015 - 7/1/2018

Provided local support and assistance for video conferences, events, and incidents involving the presidency and VIP users, ensuring seamless operations. Acted as support for local technicians across regional offices, reviewing procedures, conducting extensive tests, and resolving software and hardware issues. Conducted fieldwork in various regions to ensure timely client allocation. Utilized BMC Remedy for ticket control and Bomgar for remote access to maintain efficiency and order in technical support processes.
Microinformatics Analysis Specialist I
3/1/2015 - 6/1/2015

Provided technical support for IT through both remote and local access as necessary. Utilized Windows' native remote access tools extensively and monitored calls to ensure efficient problem resolution. Conducted thorough analysis of hardware and software issues in microcomputers and notebooks, ensuring swift troubleshooting and problem-solving.
Product Coordination
2/1/2022 - Present

Developed expertise in product parameterization and tailored applications to meet client requirements through comprehensive requirement surveys. Enhanced and developed applications based on specific business rules, focusing on error mitigation and performing thorough quality tests. Successfully set up environments for proof of concepts (POCs) and test environments. Facilitated seamless integration among implementation, development, quality assurance, and services teams, ensuring cohesive workflow and project success.
Developer
3/1/2020 - Present

Developed expertise in systems analysis and product development using Ruby on Rails. Conducted comprehensive web application quality testing to ensure robust performance. Engaged in understanding development needs and system configurations in collaboration with the client. Applied full-stack development skills with proficiency in Ruby on Rails, HTML, CSS, and JavaScript.
Support and Implementation Analyst - Pl
9/1/2018 - Present

Responsible for training, implementation, and support projects for municipal management systems, with significant expertise in developing system configurations and detailed documentation. Proficiency in a range of technical tools and frameworks, including PHP, Silex, and Doctrine, with extensive experience with front-end technologies like Ext JS 4.2, Node.js, and Vue.js. Demonstrated skills in database management with PostgreSQL and MongoDB, and ensured seamless collaborative code maintenance using version control systems SVN and Git.
Service Desk Assistant
12/1/2012 - 2/1/2015

Gained extensive experience providing Level 1 support for Linux and Windows platform users using remote access tools, specifically VNC Desktop and VDI. Acquired knowledge of the C.A system to open tickets and perform follow-ups. Utilized Avaya for efficient customer service and call management. Supported and configured a wide range of hardware, including microcomputers, notebooks, label, fiscal, dot matrix, laser, embossing, and coupon printers. Managed self-service equipment, data collectors, pinpads, and points of sale, including link verification and server monitoring.

Developed expertise with Active Directory (A.D) to manage logins and emails by granting access, unlocking and resetting passwords, and performing account migrations, updates, and adjustments using the Telnet Client. Conducted training sessions for new employees, ensuring they were well-prepared for their roles.