Felipe L.Back-end and Systems Engineer
Skills
Back-end/Fullstack Developer with over seven years of specialized experience in web development and infrastructure. Adept in managing high-traffic applications from initial development through to deployment. Possesses strong proficiency in functional programming, C#, microservices, JavaScript, Node.js, APIs, and a variety of frameworks. Demonstrates a keen interest in application scalability, development processes, and best practices in the industry.
Senior Contact Center Developer
11/1/2021 - 3/1/2023
Led the development of a robust contact center solution utilizing Twilio's suite of communication tools. Engineered an Intelligent Voice Response (IVR) system and an advanced chatbot to streamline customer support operations. Implemented state-of-the-art voice and messaging capabilities to enhance user experience. Leveraged API integrations to ensure seamless interaction between different communication channels. Ensured system reliability and performance through rigorous testing and continuous monitoring. Applied extensive knowledge of cloud-based communication services to maintain high availability and scalability.Mid-Level Developer Analyst
12/1/2019 - 11/1/2021
Developed advanced technical expertise in C# while working on Interactive Voice Response (IVR) and chatbot systems. Utilized Microsoft .NET framework to build robust and efficient applications, ensuring seamless user interactions. Implemented backend services using Web API and Azure Functions to support real-time communication and data processing. Leveraged SQL Server for database management, ensuring optimal data storage and retrieval. Applied Natural Language Processing (NLP) techniques to enhance chatbot capabilities, utilizing frameworks such as Microsoft Bot Framework and LUIS (Language Understanding Intelligent Service). Ensured high-quality code through rigorous unit testing and integration testing practices. Enabled effective version control and collaborative development using Git.Applications/Software/Games Development Analyst
3/1/2017 - 11/1/2019
Gained expertise in Java, VB, Lisp, and C# programming languages, implementing robust ASP.NET and JavaScript solutions. Developed automated tools for AutoCAD, enhancing engineering workflows and increasing productivity. Provided support and maintenance for legacy systems, ensuring seamless integration and functionality with existing APIs.Programmer/Developer
9/1/2015 - 3/1/2017
Developed and maintained software, websites, databases, and integrated systems, demonstrating technical expertise in a wide array of development activities. Managed SQL Server databases, ensuring data integrity and optimal performance. Programmed GPS vehicle tracking systems to enhance logistical operations. Implemented the issuance of NF-e and integrated weighing postal services with Correios, streamlining processes and improving operational efficiency.
High School Diploma at SESI - 032
1995 - 2004Digital Games Technology at FMU
2011 - 2013Computer Programming at SENAI Theobaldo De Nigris School
2015 - 2015
React at Udemy
6/1/2023C# Programmer at SENAI São Paulo
12/1/2015
Felipe is available for hire
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