Franciane M.Scrum Master
Skills
Process Analyst | Agilist
3/1/2022 - 6/1/2023
Developed expertise in Governance and Agility, successfully performing process mapping and disseminating agility concepts. Conducted comprehensive team assessments and analyzed relevant metrics to optimize performance. Demonstrated proficiency in setting up and managing tools like Jira, Movidesk, and Zendesk.Agilista in English is Agilist.
12/1/2019 - 2/1/2022
Gained extensive experience in the Agility area by working with various teams. Conducted agility training during onboarding, facilitated Scrum cadences, and analyzed metrics. Developed expertise in setting up and managing tools to support Agile methodologies.Support Analyst
7/1/2017 - 12/1/2019
Developed expertise in handling customer requests using a comprehensive bug management tool and telephone service. Ensured prompt and effective resolution of customer issues by leveraging strong communication skills and in-depth knowledge of the bug tracking system. Facilitated seamless customer service experiences through diligent follow-ups and a systematic approach to issue management.
Business Intelligence at Big Data at University Center of João Pessoa
2017 - 2019Bachelor of Information Technology Management at University Center of João Pessoa
2015 - 2017Postgraduate degree in Project Management at Descomplica Digital College
2023 - 2024
Agile Metrics Course at CESAR
7/1/2022Scrum Fundamentals Certified at SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
1/1/2019
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