IT Professional with over four years of experience specializing in User Support within medium to large-sized organizations. Holds certifications in quality processes and has completed multiple courses focused on customer service and procedural efficiency. Demonstrates a thorough understanding of computer maintenance, network infrastructure, Active Directory, and the Office suite including Office 365. Proficient in database management, DNS domains, FTP services, servers, as well as operating systems such as Linux, Windows, and Windows Server versions 2012 and 2016.


2/1/2021 - Present

Engaged in analyzing, classifying, and describing scenarios reported by clients, including bugs, improvements, and service requests. Systematically documented findings and provided training to teams responsible for call analysis. Performed audit actions at client facilities to ensure compliance and efficiency. Responded promptly to service requests, successfully meeting client needs. Managed the deployment schedule in production environments and oversaw the validation of versions applied in client approval processes.

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