Gabriel R.

Front-end UX Engineer

Web design
9/1/2021 - 4/1/2023

Gained extensive experience in customer support and repair, focusing on ensuring the optimal functionality of various products. Developed proficiency in diagnosing technical issues, performing troubleshooting procedures, and conducting comprehensive repairs. Utilized advanced diagnostic tools and software to identify and resolve product malfunctions efficiently. Acquired deep knowledge of hardware and software systems, enabling the delivery of high-quality customer service and technical support. Enhanced communication skills to effectively explain technical issues and solutions to customers. Maintained detailed records of service requests and repair activities using industry-standard CRM systems. Demonstrated the ability to handle high-pressure environments and resolve conflicts, ensuring customer satisfaction and retention.

IT Assistant
2/1/2019 - 6/1/2020

Gained expertise in maintaining and troubleshooting computers, including hardware diagnostics, repair, and replacement of electronic components. Developed skills in handling and installing various electronic equipment, ensuring smooth and efficient operational performance. Demonstrated capability in providing technical assistance to callers, resolving a wide range of IT issues and inquiries. Utilized technical tools and diagnostic software to enhance service effectiveness and efficiency. Maintained accurate records of maintenance activities and equipment replacements to ensure comprehensive documentation and follow-up.

Electrical Engineering at Ampli
2021 - 2025

Mechatronics, Robotics and Automation and Control Engineering at State Technical School of São Paulo
2022 - 2023

CyberSecurity at FIAP
11/1/2022

Development in C# at Udemy
7/1/2022

JavaScript at Udemy
6/1/2022

JavaScript Algorithms and Data Structures at freeCodeCamp
2/1/2021

Fullstack Development at Udemy
1/1/2021

Machine Learning with Python at freeCodeCamp
2/1/2020