Geberson O.Customer Success Representative
Skills
A Technology Network Specialist in the fifth semester at Uninove, with notable experience in the marketing sector manifesting over a period of one year and four months. Capable of utilizing tools such as Power BI, Photoshop, and Illustrator effectively in professional settings. Formerly performed data control and maintenance of area indicators using Excel and PowerPoint in a Stock Assistant role. Completed a six-month internship as a support analyst, further honing IT skills. Currently works as a Support Analyst, consistently advancing technical proficiency and applying learned expertise.
Support Analyst
1/1/2022 - 6/1/2022
Developed proficiency in remote support tools including TeamViewer and AnyDesk. Extensive experience in providing general user support and troubleshooting issues related to Microsoft Office Suite and Microsoft 365. Demonstrated expertise in managing Active Directory and configuring network components such as IP addresses, DNS settings, and cabling. Conducted computer formatting and maintenance, including hardware replacements for hard drives and memory. Efficiently set up and configured printers. Utilized programming languages such as HTML, JavaScript, CSS, and Python for various technical tasks and scripting purposes.Junior Support Analyst II
7/1/2022 - 4/1/2024
Gained expertise in the LINX POS system, providing robust support for sales automation and associated satellite products including Linx Mid-e Client/Fiscal Flow Client, Reshop, ETL Synchronizers, D-Tef/Sitef Linx, Linx Mobile, Linx NF-e, and various Linx ERP sales-focused screens. Managed customer service operations through chat, phone, and email utilizing Salesforce for end-client interaction, with a primary focus on collaborating with clients' IT teams. Frequently conducted remote access to client systems, performing data modifications in SQL Server to ensure seamless operations and issue resolution.Stock Assistant
6/1/2021 - 12/1/2021
Developed proficiency in Power BI, Excel, and PowerPoint for data control and maintenance of area indicators. Utilized Photoshop and Illustrator for creating endomarketing materials, focusing on internal communication. Managed and controlled the inventory of Personal Protective Equipment (PPE). Oversaw the procurement of internal supplies. Conducted training sessions for onboarding new employees.Advertising and Marketing
12/1/2018 - 4/1/2020
Developed expertise in creating designs for product advertising and internal communication using Photoshop and Illustrator. Conducted and presented market analysis studies using Power BI for the Commercial department's board. Assisted the billing area in issuing invoices and making payments, utilizing Protheus software to centralize information on operational processes and relevant data. Facilitated management work by integrating various company sectors into a single flow. Presented products to new employees.
Computer Networks at Uninove - July Ninth University
2020 - 2023
Learning Agility at LinkedIn
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10/1/2021Excel: Macros and VBA for Beginners at LinkedIn
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10/1/2021How to Break the Routine to Stimulate Creativity at LinkedIn
9/1/2021Introduction to Data Science: Basic Concepts at LinkedIn
9/1/2021Leadership, Learning Ability, and Resilience at PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul
7/1/2021Advanced Photoshop at Saga - Escola de Arte, Game e Animação
4/1/2021Computer Science at Logus Informática
1/1/2021Be Amazing on the Internet at Google
10/1/2020Administrative Arc at CIEE - Centro de Integração Empresa-Escola
3/1/2020
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