Howdy Logo
Image of Geberson O.

Geberson O.
Customer Success Representative

Sql
Python
Bio

A Technology Network Specialist in the fifth semester at Uninove, with notable experience in the marketing sector manifesting over a period of one year and four months. Capable of utilizing tools such as Power BI, Photoshop, and Illustrator effectively in professional settings. Formerly performed data control and maintenance of area indicators using Excel and PowerPoint in a Stock Assistant role. Completed a six-month internship as a support analyst, further honing IT skills. Currently works as a Support Analyst, consistently advancing technical proficiency and applying learned expertise.

  • Support Analyst
    1/1/2022 - 6/1/2022

    Developed proficiency in remote support tools including TeamViewer and AnyDesk. Extensive experience in providing general user support and troubleshooting issues related to Microsoft Office Suite and Microsoft 365. Demonstrated expertise in managing Active Directory and configuring network components such as IP addresses, DNS settings, and cabling. Conducted computer formatting and maintenance, including hardware replacements for hard drives and memory. Efficiently set up and configured printers. Utilized programming languages such as HTML, JavaScript, CSS, and Python for various technical tasks and scripting purposes.

  • Junior Support Analyst II
    7/1/2022 - 4/1/2024

    Gained expertise in the LINX POS system, providing robust support for sales automation and associated satellite products including Linx Mid-e Client/Fiscal Flow Client, Reshop, ETL Synchronizers, D-Tef/Sitef Linx, Linx Mobile, Linx NF-e, and various Linx ERP sales-focused screens. Managed customer service operations through chat, phone, and email utilizing Salesforce for end-client interaction, with a primary focus on collaborating with clients' IT teams. Frequently conducted remote access to client systems, performing data modifications in SQL Server to ensure seamless operations and issue resolution.

  • Stock Assistant
    6/1/2021 - 12/1/2021

    Developed proficiency in Power BI, Excel, and PowerPoint for data control and maintenance of area indicators. Utilized Photoshop and Illustrator for creating endomarketing materials, focusing on internal communication. Managed and controlled the inventory of Personal Protective Equipment (PPE). Oversaw the procurement of internal supplies. Conducted training sessions for onboarding new employees.

  • Advertising and Marketing
    12/1/2018 - 4/1/2020

    Developed expertise in creating designs for product advertising and internal communication using Photoshop and Illustrator. Conducted and presented market analysis studies using Power BI for the Commercial department's board. Assisted the billing area in issuing invoices and making payments, utilizing Protheus software to centralize information on operational processes and relevant data. Facilitated management work by integrating various company sectors into a single flow. Presented products to new employees.

  • Computer Networks at Uninove - July Ninth University
    2020 - 2023

  • Learning Agility at LinkedIn
    10/1/2021

  • How to Create a Culture of Self-Accountability at LinkedIn
    10/1/2021

  • How to Develop Resilience at LinkedIn
    10/1/2021

  • How to Manage Relationships with Bosses, Peers, and Subordinates at LinkedIn
    10/1/2021

  • How to Improve Focus at LinkedIn
    10/1/2021

  • How to Promote Change and Fight Racism at Work at LinkedIn
    10/1/2021

  • Building Trust at LinkedIn
    10/1/2021

  • Excel: Macros and VBA for Beginners at LinkedIn
    10/1/2021

  • Excel: Advanced Formatting Techniques at LinkedIn
    10/1/2021

  • Management of High Performance Professionals at LinkedIn
    10/1/2021

  • Collaborative Leadership at LinkedIn
    10/1/2021

  • Mindfulness: Fundamentals of Full Attention at LinkedIn
    10/1/2021

  • Interpersonal Communication Techniques at LinkedIn
    10/1/2021

  • Unconscious Biases in Decision Making at LinkedIn
    10/1/2021

  • How to Break the Routine to Stimulate Creativity at LinkedIn
    9/1/2021

  • Introduction to Data Science: Basic Concepts at LinkedIn
    9/1/2021

  • Leadership, Learning Ability, and Resilience at PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul
    7/1/2021

  • Advanced Photoshop at Saga - Escola de Arte, Game e Animação
    4/1/2021

  • Computer Science at Logus Informática
    1/1/2021

  • Be Amazing on the Internet at Google
    10/1/2020

  • Administrative Arc at CIEE - Centro de Integração Empresa-Escola
    3/1/2020

Geberson is available for hire

Hire Geberson O.
Check icon

All Howdy Candidates are vetted for skills and english proficiency.