Glaucia C.Data Engineer
Skills
A seasoned professional with expertise in system support, holding the AWS Certified Cloud Practitioner (CLF-C02) credential. Proficient in cloud platforms such as AWS and Azure, and skilled in infrastructure as code using Terraform. Possesses a strong command of programming languages including Python and Java, and is well-versed in Linux environments. Experienced in managing databases such as MySQL, MongoDB, and SqlServer.
Level 2 Support Analyst
3/1/2022 - 4/1/2023
Monitored, processed, and performed bug fixing for applications within the Communication Services business area, focusing on platforms for SMS sending, WhatsApp API, and chatbots. Developed technical expertise in Azure for cloud services, Pentaho for data integration and business analytics, JavaScript and C# for application development, and MongoDB for database management. Utilized Jira for issue tracking and project management within a Scrum framework to ensure efficient and collaborative development processes.Level 3 Support Analyst
9/1/2021 - 2/1/2022
Provided support for POS applications utilizing a technological stack including Python, SQLite, and Ubuntu Server. Leveraged monitoring tools such as Zabbix for system performance and issue tracking through Jira for streamlined project management. Facilitated remote access for troubleshooting and support purposes. Operated within agile methodologies, specifically Scrum, to improve development and deployment processes. Developed technical expertise in the maintenance and enhancement of POS software and support systems.IT Analyst
1/1/2013 - 8/1/2021
Developed proficiency in WordPress for website and online store creation. Gained extensive experience in providing Help-Desk support for a variety of hardware and software issues. Acquired significant expertise in computer consulting, leveraging technical skills to improve client systems and troubleshoot complex IT problems.Technical Support Technician
2/2/2001 - 6/2/2012
Developed expertise in the installation and support of financial applications. Undertook infrastructure projects involving the installation of Windows NT-2008 servers and banking automation equipment. Provided comprehensive help-desk support, addressing multiple hardware and software issues. Specialized in ICT services within business environments, ensuring seamless operational efficiency and technical reliability.
Computer Science at Integrated Colleges IPEP
2000 - 2004Electronics Technician at ETE Francisco Moreira da Costa
1987 - 1989Computer Networks at UNINOVE
2010 - 2011
AWS Certified Cloud Practitioner (CLF-C02) at Escola da Nuvem
12/1/2023React | Node.js Training at Gama Academy
9/1/2023AZ900: Microsoft Azure Fundamentals
AZ104: Microsoft Azure Administrator
AZ400: Designing and Implementing Microsoft DevOps Solutions at Ka Solution
12/1/2022MongoDB from Basic to Advanced at Udemy
11/1/2022Basic Java Training at Ka Solution
8/1/2019Linux Training at 4Linux
5/1/2018
Glaucia is available for hire
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