Guilherme M.Data Analyst
Skills
A Business Analyst with nine years of experience in the technology sector, specializing in comprehensive business and system analysis. Focus is on end-to-end product development and continuous improvement. Expertise in fostering inter-team collaboration and maintaining effective communication. Proficient in Agile methodologies, including Scrum and Kanban, and skilled in utilizing tools such as JIRA and Google Analytics. Competent in database management with Oracle PL/SQL and MySQL, adept in Microservices Architecture, and familiar with Python. Engages in all project phases, encompassing story creation, acceptance criteria validation, and delivery testing. Interests outside the professional sphere include traveling, meeting new people, and watching 1990s B movies.
Tech Lead
4/1/2023 - Present
Responsible for ensuring high-quality demand management and resolving team impediments within development projects. Involved in roadmap planning and assisted the Product Owner (PO) with demand prioritization. Identified opportunities for improvement and implemented changes to enhance application efficiency and security. Utilized technical expertise to streamline processes and ensure robust software development practices.Systems Analyst
1/1/2021 - 4/1/2023
Developed technical expertise in Low-Code development utilizing AppsMith and Rool. Conducted in-depth analysis and mapping of principal issues using Salesforce, and automated various processes with Python and MySQL. Employed JIRA for comprehensive team performance analysis, while monitoring application performance via Power BI and Grafana. Supported the Product Owner by effectively prioritizing high-value tasks. Notably, developed systems on Jira Serve to distinguish impediments across company systems and created a prioritized backlog for the Product Owner, highlighting critical activities impacting customers.Computer Technician
10/1/2017 - 2/1/2021
Developed expertise in hardware configuration, installation, troubleshooting, and maintenance. Gained advanced knowledge in managing both Windows and Linux servers. Monitored and supported service requests through the service desk system, ensuring timely resolution. Performed installation, maintenance, and configuration of low to medium complexity software and systems. Skilled in data processing, cleaning, and enrichment, with proficient development of queries using SQL language.Internship in Systems
3/1/2016 - 10/1/2017
Provided IT support to teaching staff and advisors, focusing on exceptional customer service by addressing system-related inquiries under supervision. Collaborated on educational projects utilizing diverse tools to enhance project outcomes. Conducted maintenance on student workstations to ensure optimal performance. Implemented and configured network infrastructure and servers, including essential updates and configurations to ensure security and efficiency.
Computer Engineering at UNICEP
2014 - 2020Information Technology Technician at ETEC PAULINO BOTELHO
2017 - 2018
Scrum Fundamentals Certified (SFC™) at SCRUMstudy
5/1/2023
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