Hanna S.QA Engineer
Skills
Quality Assurance professional with a specialized background in Software Engineering and an MBA focused on testing and software quality. Over six years of experience in customer service underscore the commitment to data-driven decision-making and innovation for business growth. The emphasis on user satisfaction and quality is maintained throughout the development process.
Key areas of expertise encompass Test Analysis, Test Strategy, and Business Analysis, along with proficiency in Defect Management, Web Testing, Exploratory Testing, and API Testing. Experienced in Usability Testing and Incident Mapping, with a strong foundation in Behavior Driven Development (BDD). Competent in utilizing tools like Postman, UX/UI Design, and Agile Methodologies, and managing projects through Jira.
Technical skills extend to cloud platforms such as AWS and Azure DevOps, programming in Python, and implementing Continuous Integration/Continuous Deployment (CI/CD) frameworks. Proficient in IT Service Management (ITSM) using IBM tools.
Extracurricular interests include culinary experimentation, travel, and time spent with pets.
Quality Assurance (QA) Intermediate
12/1/2021 - Present
Developed proficiency in the development of test plans and creation of test cases, along with recording calibration evidence. Gained expertise in coding unit tests and generating data mass. Demonstrated skills in root cause analysis for identified failures and in the analysis of both functional and non-functional requirements. Proficient in writing automation scripts and understanding business rules, as well as monitoring and facilitating approval processes.Test Analyst / Q.A (Quality Assurance)
9/1/2021 - 12/1/2021
Developed expertise in writing comprehensive test scenarios and conducting thorough regression testing. Gained experience in API testing, ensuring robust system interactions. Demonstrated proficiency in detailed bug reporting, facilitating efficient issue resolution. Conducted in-depth analysis and investigation of demands reported by internal users, ensuring that requirements were accurately understood and addressed.Technical Support and Service Specialist (HelpDesk)
12/1/2020 - 9/1/2021
Identified and filtered client problems for correction and improvement through various communication channels to meet business demands. Analyzed and validated client requests by testing applications to understand issues, verifying system corrections to ensure problems were adequately resolved. Prepared comprehensive documentation of system functionalities. Conducted requirement tests by reviewing pre-project and project documentation and following system flows to ensure compliance with client requests. Developed strong analytical skills and attention to detail in problem identification and solution verification.Back Office Leader
11/1/2014 - 3/1/2020
Monitored workload and productivity volumes, devising strategies to deliver and surpass results. Conducted training sessions and alignments related to procedures, clarifying doubts about products, demands, systems, and operational procedures. Managed escalated calls from unresolved requests and monitored reports of indicators, applying feedback on quality and improvements. Oversaw and verified time card markings, ensuring accuracy and compliance. Supervised the email customer service team, managed a customer complaints service team, and handled second-level Back Office operations.
Forensic Investigation and Criminal Expertise at Estácio de Sá University
2018 - 2021Strategic Direction in Software Engineering at European University of the Atlantic
2022 - 2024MBA in Software Engineering with Emphasis in Software Quality and Testing at Metropolitan College
2022 - 2023
Agile Projects with SCRUM at Digital Innovation One Inc.
1/1/2020Full Stack Developer at Instituto de Gestão e Tecnologia da Informação
1/1/2020Computer Assembler and Repairer at Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte
1/1/2020Design Thinking at Cruzeiro do Sul Virtual
1/1/2020Introduction to Git and Version Control at Digital Innovation One Inc.
1/1/2020Team Development at Senac Brasil
1/1/2020Programming Logic at Digital Innovation One Inc.
1/1/2020UX Designer at Instituto de Gestão e Tecnologia da Informação
1/1/2020Web Developer at Instituto Federal de Educação, Ciência e Tecnologia do Sul de Minas Gerais
1/1/2020Scrum Foundation Professional Certificate at CertiProf
1/1/2020Web design at Senac RN
1/1/2014
Hanna is available for hire
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