Heitor D.IT Operations Specialist
Skills
An IT professional with a degree in Information Systems and a postgraduate certification in IT Management. Active in the IT field since 2012, involved in the implementation and maintenance of a variety of systems, including ERP and general applications. Proficient in database management, IT support, and project execution, with extensive experience in applications consulting and IT project management.
IT Consultant
3/1/2021 - Present
Gained extensive experience and proficiency in Agile methodology, ensuring iterative and incremental software development. Developed and executed Agile tests to ensure high-quality software delivery within sprints. Acquired significant expertise in DevOps to streamline the development lifecycle, fostering a culture of continuous integration and continuous deployment. Demonstrated strong portfolio and projects management skills to oversee multiple projects, ensuring alignment with business objectives and effective resource allocation. Utilized various MicroFocus applications including Octane, PPM, and Connect for enhanced project tracking, resource management, and process optimization.Information Technology Support Analyst
3/1/2018 - 3/31/2021
Developed proficiency in Totvs Logix ERP and Totvs Protheus ERP, focusing on streamlining and optimizing enterprise resource planning processes. Gained extensive experience in general application management and deployment. Utilized SAP Crystal for comprehensive reporting and data analysis. Demonstrated expertise in managing databases with Oracle DB, ensuring efficient data handling and robust system performance.Support Analyst
8/1/2016 - 2/28/2018
Developed proficiency in working with Totvs Logix ERP and Totvs Protheus, gaining extensive experience in enterprise resource planning systems. Demonstrated technical expertise in Oracle Database management, ensuring the effective operation and performance of database systems. Utilized SAP Crystal Reports for generating detailed business analytics and reports. Proven track record in providing technical support for various applications, troubleshooting issues effectively and maintaining system integrity.IT Intern
2/1/2015 - 7/31/2016
Developed proficiency in managing large-scale infrastructure, focusing on ERP and application management. Gained extensive experience with support operations, ensuring the smooth functioning of critical business systems. Demonstrated expertise with tools and frameworks such as cloud platforms, virtualization technologies, and automation scripts. Ensured high availability and performance through continuous monitoring using tools like Nagios and Splunk. Spearheaded efforts in maintaining and optimizing ERP systems, utilizing platforms like SAP and Oracle. Implemented and managed application deployment and maintenance workflows, leveraging CI/CD pipelines and configuration management tools like Ansible and Puppet. Supported end-users and troubleshooting issues, effectively using ticketing systems such as Jira and ServiceNow. Ensured collaborative problem-solving and code maintenance using version control systems such as SVN and Git.IT Intern
7/1/2013 - 2/28/2015
Developed expertise in telecommunication and IT management, leveraging advanced skills in SAP. Provided comprehensive support across various IT functions, ensuring seamless operation and integration of systems. Implemented and maintained robust telecommunication infrastructure, optimizing performance and reliability. Utilized SAP modules effectively to streamline processes and enhance data accuracy. Demonstrated ability to troubleshoot complex technical issues, deliver timely resolutions, and support end-users efficiently.
Information Technology at Pontifical Catholic University of Minas Gerais
2012 - 2017Computer/Information Technology Administration and Management at International University Center UNINTER
2019 - 2020
Data Base Administrator at Escola SENAI Roberto Mange
11/1/2021Creative Economy as an Alternative to Win the Crisis at GRUPO UNINTER
3/1/2020Lean Six Sigma Yellow Belt (ICYB) at ABB
11/1/2019Information Technology and Communication at SENAI FIEMG
1/1/2016Office 2013 - Migration, Tips and Tricks at Microsoft
5/1/2014Understanding Windows Azure at Microsoft
5/1/2014Deploying Exchange, Office and Office 365 at Microsoft
5/1/2014Infrastructure as a Service on Windows Azure at Microsoft
5/1/2014Introduction to Office 365 at Microsoft
5/1/2014
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