Helen C.DevOps Engineer
Skills
Helen, a graduate in Information Technology Management from FIAP - Faculdade de Administração e Informática Paulista, possesses a robust foundation in development, infrastructure, and cloud computing. Recognized for adaptability and a proactive approach to challenges, demonstrated effectiveness in communication facilitates collaboration with teammates and clients to achieve common objectives. Commitment to excellence and continuous improvement underscores professional endeavors.
Infrastructure Analyst
11/1/2022 - Present
Ensured the efficiency and reliability of information technology systems by planning, implementing, and maintaining networks, servers, and data storage systems. Involved continuously in troubleshooting technical issues and monitoring infrastructure security. Implemented solutions to improve system performance and scalability. Collaborated with multidisciplinary teams to meet the organization's technology needs effectively and efficiently.Infrastructure Manager
7/1/2022 - 11/1/2023
Managed IT infrastructure involving the deployment, migration, and administration of Active Directory, and handled firewall management using Pfsense and Mikrotik. Ensured smooth operation of network components, including Cisco and TPLink switches, while maintaining virtualized environments through Hyper-V and VMware. Implemented network monitoring with Grafana, Zabbix, and Graylog, complemented by DNS and DHCP management. Configured and integrated alerts with Slack to enhance response efficiency.
Administered system components such as Active Directory for managing users, groups, and licenses, and oversaw the installation and configuration of Windows Server. Maintained communication systems and PABX, ensuring reliable connectivity and uptime. Conducted routine maintenance of desktops and notebooks and facilitated remote access through Team Viewer, AnyDesk, and RDP. Employed various administration tools, including ticketing systems, inventory management, and network monitoring, to streamline operations and improve service delivery.Associate Technical Support
4/1/2022 - Present
Specialized in providing high-quality technical support, effectively solving problems related to products or services. Proficient in responding to customer inquiries and diagnosing technical issues via phone, email, or chat. Collaborated extensively with internal teams to identify and resolve recurring issues and contributed to developing technical documentation and training materials to enhance customer experience. Demonstrated consistent dedication to offering quick and effective solutions, maintaining high levels of customer satisfaction.System Administrator Jr.
2/1/2021 - 11/1/2023
As a Junior System Administrator, developed expertise in administering and maintaining IT systems to ensure their efficiency and availability. Provided technical support to users, involving configuration of networks and servers, performance monitoring, and security management. Resolved technical issues by utilizing skills in operating systems such as Windows Server and Linux. Enhanced experience with virtualization technologies like VMware and Hyper-V. Demonstrated proficiency in networking concepts, including DNS, DHCP, TCP/IP, and VLAN configuration. Employed monitoring tools such as Nagios and SolarWinds to track system performance and security. Utilized scripting languages such as PowerShell and Bash for automation and routine task management. Contributed to maintaining a secure IT environment by implementing firewall rules and security policies. Continuously committed to gaining new skills and knowledge to support the organization's IT infrastructure effectively.Support Analyst
4/1/2020 - 2/1/2021
Provided Level 1 support to customers through chat, focusing on efficient case handling within a team environment. Managed cases including inbound, outbound, and follow-up communications using Salesforce. Coordinated and instructed new agents, ensuring they were well-prepared for their roles. Developed technical expertise in managing networks and operating systems, including both Linux and Windows platforms.Administrative Assistant / IT Support
8/1/2019 - 4/1/2020
Developed expertise in administrative functions including customer service and documentation support for financial and HR operations. Gained technical proficiency in IT through Level 1 support, which encompassed desktop maintenance, case follow-up, OS formatting, and network cable crimping. Enhanced skills in inventory planning, organization, and quotation processes. Assisted in managing infrastructure and network tasks, contributing to smooth IT operations.
Computer Science at Senac University Center
2021 - 2022Information Technology Management at FIAP - São Paulo College of Administration and Informatics
2022 - 2023Basic Computing at Senai São Paulo
2014 - 2014Software Architecture at FIAP - São Paulo College of Administration and Informatics
2024 - 2024
Oracle Cloud Infrastructure 2022 Certified Foundations Associate at Oracle
4/1/2023
Helen is available for hire
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