Henrique D.Back-end and Systems Engineer
Skills
An IT professional with over a decade of experience, specializing in software requirements gathering and adept in various ETL processes. Possessing comprehensive expertise in data loading into SQL databases, particularly from outdated or inefficient spreadsheet controls. Proficient in client communication and acting as a liaison with development teams, including the implementation of the open-source GLPI system for computer park management.
Systems Analyst
4/1/2022 - 3/1/2023
Developed and maintained PL/SQL objects including Tables, Views, Procedures, Triggers, Functions, Packages, Jobs, and Linked Servers. Played a key role in the Aggregator Integration Squad, developing Oracle objects for integrating sales data with E-commerce services from partners like Ifood, Rappi, and SupermercadoNow. Contributed to the in-house E-commerce sales squad, focusing on optimizing sales processes. Provided technical expertise to the CRM squad, facilitating customer relationship actions such as Cashback programs, continuous replenishment solutions, and purchase behavior analysis.Systems Analyst
4/1/2013 - 4/1/2022
Held integral role in the Planning and Control Sector, focusing on the preparation of weekly reports and routine VBA automation for data retrieval. Developed extensive experience as a Javascript Developer, with responsibilities including the maintenance and enhancement of the RP-Web system using ExtJS, managing HR, Financial, Fleet Control, and Accountability sectors. Excelled as the Team Leader of the Support Team by implementing GLPI for incident management and IT infrastructure oversight, alongside designing, defining, and maintaining the service catalog. Actively prepared reports and metrics aimed at fostering continuous improvement. In the Client Success role, developed ETL processes for data loading into various systems, gathered requirements, and facilitated communication between customer needs and the development team.Global Command Center - Operator
4/1/2011 - 11/1/2012
Gained experience in monitoring services and servers, and resolving critical technical issues. Managed tickets and incidents while collaborating with colleagues from diverse international locations, including the United States, India, China, and Argentina. Achieved highest recognition for Personal Business Commitments (PBC-1) with a maximum score in the annual evaluation. Proficient in handling global command center responsibilities encompassing technical troubleshooting and inter-team communications.Electronic Recharge Coordinator
5/1/2007 - 4/1/2011
Administered electronic recharge management systems and facilitated sales over the Internet and through credit/debit card machines. Managed and executed the migration process for the company responsible for deploying online recharge sales devices (POS) at various sales points. Oversaw the management and maintenance of online recharge sales machinery, ensuring continuous operational efficiency and reliability. Developed technical proficiency in handling and troubleshooting POS systems and electronic transaction processes. Enhanced skills in system integration, data migration, and POS machine management to support seamless recharge transactions.
Analysis and Development of Systems at Una University Center
2012 - 2016Information Technology at Pontifical Catholic University of Minas Gerais
2022 - 2023
Content Marketing Certification at Rock Content
2/1/2021Web Development with Java and Sencha ExtJs at 3B Soluções em Tecnologia da Informação
6/1/2017
Henrique is available for hire
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