Izadora M.Data Engineer
Skills
A Systems Analyst specializing in client and supplier relations, with expertise in developing dashboards using the Tableau platform and proficient in SQL data manipulation. Skilled in IT process roles and well-versed in agile methodologies, including ITIL, SCRUM, and COBIT.
Junior Systems Analyst
12/1/2020 - Present
Handled ADMS system n1 support tasks including addressing incidents, managing system unavailability, restoring environments, and monitoring servers using Zabbix and Grafana. Provided business area support through root cause analysis and clarification of functional questions about the system. Collaborated with both business and technology teams to ensure system support efficiency. Developed functional and non-functional system requirements and executed data modeling utilizing SQL and Oracle languages. Managed user request demands, supported delivery schedule preparations, identified risks, and devised mitigation plans. Monitored and coordinated external supplier participation in demand fulfillment and incident resolution, maintaining integration between demand and support teams. Conducted status meetings with business and technology leaders and offered support to technical systems in incident resolution. Created, maintained, and extracted reports and performance indicators using Power BI and Tableau, along with leveraging knowledge in the Microsoft Dynamics CRM platform.Technical Systems Internship
4/2/2019 - 11/2/2020
Responded to calls and demands of the DMS system, utilizing SQL databases to support system functionalities. Managed the Sustain's Technical Systems tower by supervising and coordinating response to system demands, ensuring alignment between delivery and supplier services. Developed proficiency in creating indicators and dashboards in Tableau to aid in the management and monitoring of delivery and service metrics. Analyzed and attended calls from the GISD system, serving as a Level 1 support to screen and route calls to suppliers. Provided support for the ADMS system, including profile creation/modification, incident resolution, customer request handling, and system performance monitoring.
Analysis and Development of Systems at Fatec Americana
2017 - 2023IT Management at Maringá University
2019 - 2021
Data AI: SQL Security Essentials at Microsoft
4/1/2022Data AI: Advanced Data Analytics with Power BI at Microsoft
3/1/2022Power BI: Data Handling in Power Query at Alura
3/1/2022Power BI: Exploring Visual Features at Alura
3/1/2022Power BI: Understanding DAX Formulas at Alura
3/1/2022Power BI: Visualizing Data at Alura
1/1/2022Power BI: Building My First Dashboard at Alura
1/1/2022Advanced Queries with Microsoft SQL Server 2017 at Alura
12/1/2021SQL Server: Introduction to Microsoft SQL Server 2017 at Alura
8/1/2021Microsoft Azure Data Fundamentals (DP-900) at KA Solution
7/1/2021ITIL Foundations at Fundação Bradesco
3/2/2020COBIT 4.1 Fundamentals at Fundação Bradesco
8/1/2019
Izadora is available for hire
Hire Izadora M.
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