Jamir S.

Data Engineer

Support Analyst
3/1/2022 - 4/1/2024

Managed and resolved Service Desk tickets, ensuring efficient technical support operations. Engaged in detailed process mapping to streamline workflows and enhance system efficiencies. Demonstrated technical expertise in systems development and crafted robust SQL scripts to support data management and query needs. Oversaw systems access management to maintain security protocols and compliance. Utilized agile methodologies for sprint and backlog creation, facilitating iterative progress and collaboration. Conducted comprehensive requirements gathering to align system functionalities with user needs. Executed thorough testing of both internal and external applications to ensure reliability and performance standards were met.

Infrastructure Analyst
11/1/2021 - 3/1/2022

Achieved proficiency in Java, Python, and JavaScript. Provided support for internal and external users, including clients and partners. Conducted preventive and corrective maintenance of computer equipment, encompassing physical cleaning, formatting, organization of computers, and asset survey. Undertook preventive and corrective maintenance of network services, such as AD, DNS, DHCP, Printer Server, File Server, IIS, and NAS. Managed virtualized platforms using HYPER-V and VMware. Administered edge firewall (pfsense) and access policies, as well as managed wireless networks with Ubiquiti Unifi. Oversaw the management of HPE switches and active contracts.

Computer Systems Analysis at Una University Center
2020 - 2023

Programming Logic at Centro Universitario UNA
5/1/2021

Artificial Intelligence with JavaScript at Centro Universitario UNA
11/1/2020

Database Foundation at Oracle Academy
8/1/2020

Java Foundations at Oracle Academy
8/1/2020