Jean S.Customer Success Representative
Skills
A Systems Development Analyst with ongoing education in Systems Analysis and Development, currently in the fourth semester at Faculdade de Tecnologia Bandeirantes. Experience includes system implementation during an internship, supporting level III analysts in ERP RM deployment projects specifically within Educational and BackOffice modules. Proficient in SQL, HTML, CSS, JavaScript, Jquery, and Java, and knowledgeable in agile methodologies such as Scrum and Kanban.
Senior Information Technology Support
1/1/2022 - 8/1/2023
Applied practical functional programming concepts using Clojure, Flutter, Python, and Dart technologies. Focused on developing a ticket service system related to the investment area, particularly concentrating on Variable Income.IT Support Assistant II
3/1/2021 - 1/1/2022
Monitored the production environment within the investment sector, utilizing Zabbix, Grafana, Kibana, Jira, and VictorOps to ensure system reliability and performance. Facilitated the release of access and provided support for third-party systems, including Sinacor, JD, and Virtual. Configured and maintained Windows and Linux environments and servers, addressing troubleshooting issues related to networks and databases.Junior Developer
10/1/2019 - 3/1/2021
Applied practical programming concepts utilizing C#, .NET, Blazor, HTML, CSS, and JavaScript technologies, alongside the MetroUI framework. Provided technical support with configuring and installing machines, printers, and telephones. Developed user training programs and managed the release of access permissions and email setups.Intern in the Implementation Area
8/2/2018 - 8/2/2019
Gained hands-on experience in system implementation, specifically focusing on ERP RM implementation projects within the Educational and BackOffice modules. Acquired proficiency in SQL, HTML, CSS, JavaScript, jQuery, and Java. Applied agile methodologies, including Scrum and Kanban, to enhance project management efficiency and team collaboration. Provided support to level III analysts, contributing to the success of multiple ERP implementation initiatives.
High School Diploma at E.E. Professor Armando Gomes de Araujo
2014 - 2016Analysis and Development of Systems at São Paulo Tech School
2018 - 2019Business Administration at ETEC of Itaquera
2016 - 2017Business Management with ERP Software at IOS - Institute of Social Opportunity
2017 - 2017Accounting at ETEC of Itaquera
2017 - 2017
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