Jeferson D.Data Engineer
Skills
IT professional with three years of experience specializing in usability and requirements gathering.
Support Analyst
3/1/2022 - 7/1/2023
Responsible for the development of data-driven methodologies in support routines, resolving cases and queries reported by clients while providing quality service according to Customer Success department metrics. Assisted in configuring clients' production environments, investigated bugs, and implemented code changes. Created and maintained automated test scripts, and executed API tests.Systems Analyst
9/1/2021 - 2/1/2022
Oversaw and sought improvements for systems under development, demonstrating a commitment to enhancing performance and functionality. Mapped and created prototypes of processes while also customizing pre-implemented systems to better align with project goals. Led the requirements gathering process and developed comprehensive documentation based on detailed business rules. Managed activities with a strong emphasis on maintaining high-quality standards and adhering to project deadlines.Systems Analyst
3/1/2021 - 9/1/2021
Led a development team focused on integrating Linx with ACBrazil, ensuring seamless and efficient workflow integration. Managed the resolution of issues within the internal system, maintaining error-free operations throughout the workflow. Defined, prioritized, and organized the development process by mapping out processes, which streamlined project management and execution. Actively gathered system requirements and identified potential improvements, contributing to the overall enhancement and optimization of the system.Junior Systems Analyst
11/1/2019 - 3/1/2021
Provided significant contributions to software development, focusing on coding automation and testing, which enhanced the efficiency and reliability of applications. Delivered technical support to users, resolving issues and optimizing their experience with computer systems. Ensured ongoing maintenance of computer systems, ensuring their seamless operation and reducing downtime.Technical Support
12/1/2017 - 3/1/2019
Provided technical support and guidance to internal users, developed comprehensive manuals, and conducted routine computer maintenance.
Analysis and Development of Systems at Positivo College
2019 - 2021
API Testing Automation with Postman at QAxperience
2/1/2023End-to-End Testing for Web Applications in JavaScript | Cypress Express at QAxperience
2/1/2023Computer Networks at Udemy
4/1/2019WordPress from Zero to Professional at B7 Web
2/1/2019Full Stack from Zero to Professional at B7 Web
2/1/2019
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