Joao A.Mobile Engineer - iOS
Skills
Elbert Hubbard, a distinguished philosopher and writer, is celebrated for his advocacy of human creativity and effort over mechanical or automated processes. His assertion that A machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man underscores the irreplaceable value of individual contributions that surpass the capabilities of technology. Through his work, Hubbard draws attention to the unique qualities and potential of human ingenuity that technology alone cannot replicate.
IT Intern
9/1/2019 - 10/31/2019
Developed a robust proficiency in managing infrastructure with a strong emphasis on the Linux operating system. Expertise expanded to include comprehensive hardware maintenance and efficient software and network installation. Demonstrated adeptness in managing equipment and inventory, ensuring optimal performance and reliability of systems.Mobile Developer (Tech Lead) - Mid-Level
10/1/2021 - Present
Gained expertise in JavaScript and React Native, focusing on developing robust and user-friendly mobile applications. Leveraged React Native to create cross-platform solutions, ensuring seamless integration and consistent performance across iOS and Android devices. Utilized state management libraries like Redux for efficient handling of application state. Worked extensively with tools such as Expo for streamlined development processes and rapid prototyping. Emphasized responsive design principles and incorporated native device features using React Native modules. Enhanced API interaction practices using Axios and Fetch for data management and communication with backend services. Applied agile methodologies to drive continuous improvement and iterative development. Conducted code reviews, ensuring adherence to best coding practices and optimal application performance.Technical Support Manager
9/1/2020 - 11/30/2021
Led the Computer Support team, overseeing and evaluating team performance. Conducted consultations and created complex queries in the database, enhancing data retrieval processes. Specialized in problem resolution and provided high-quality customer service through live chat and ticket systems across both web platforms and mobile applications. Performed in-depth analysis of inconsistencies and prepared comprehensive analytical documentation. Ensured continuous monitoring and timely delivery of resolutions to customers, maintaining high satisfaction rates.Implementation Support / Support Analyst II
2/1/2020 - 8/31/2020
Gained expertise in infrastructure management, service delivery, and implementation of technological tools, concentrating on delivering effective solutions and maximizing customer satisfaction. Conducted first and second level support services through email for both web systems and mobile applications. Configured various tools to meet specific requirements and provided assistance during training sessions focused on setup and tool management.Technical Support Analyst / Infrastructure
11/1/2019 - 1/31/2020
Developed expertise in first and second level customer service, utilizing live chat and ticketing systems for both web and mobile applications. Gained proficiency in inconsistency analysis and problem resolution, ensuring timely and accurate solutions. Created detailed analytical documentation to support troubleshooting efforts. Consistently monitored and delivered resolutions to customers, enhancing service satisfaction. Acquired substantial experience in infrastructure management, encompassing computer and hardware maintenance.Cashier Leader
11/1/2018 - 8/31/2019
Developed expertise in the commercial sector by supervising and guiding teams of cash operators, ensuring efficient performance and operational success. Conducted performance monitoring and tracked sales of third-party services to optimize revenue generation. Hands-on experience in field operations, including the assembly of product sections, as well as the loading and unloading of goods, ensuring smooth supply chain and inventory management processes.
Information Technology at Paulista University
2017 - 2021Information Technology at Estácio de Sá University
2019 - 2022
NectarCRM Configuration Certification at Nectar
9/1/2020NectarCRM Operational Certification at Nectar
8/1/2020CyberSecurity at Cisco
2/1/2020
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