Laura R.Data Analyst
Skills
Passion for data analysis was discovered early in the career, driven by the vast amount of data and the significant insights that can be uncovered. With a foundation in Production Engineering and programming skills acquired at age 14 during education at an Information Technology Technician High School, a career trajectory has been shaped around programming and data analysis.
Experience includes multiple internships and positions held at notable companies both domestically and internationally. Achievements in programming have been recognized with over 20 awards, and presentations of projects have been delivered on an international scale.
Currently, responsibilities include managing customer limit increase experiences at a rapidly growing bank in Brazil. Key tasks involve identifying behavioral patterns, conducting AB testing, and overseeing data maintenance and availability.
While content with current work, there remains a continuous pursuit of new and exciting challenges, with a particular interest in part-time remote opportunities.
Sr Business Analyst
1/1/2023 - Present
Analyzed data within the credit card environment focusing on the evolution of client limits. Conducted extensive AB testing of multiple application experiences and functions, closely observing customer behaviors. Maintained and managed complex datasets, providing critical data support to engineering teams. Designed and executed discovery and test plans aimed at building new application experiences to assist customers in achieving their desired credit limits. Developed proficiency in data analysis tools and methodologies, ensuring high accuracy and reliability in data-driven decisions.Data Analyst | Data Analyst
10/1/2021 - 12/1/2022
Utilized SQL and PySpark for comprehensive data analysis to support stakeholder decisions in the financial market. Led a team of five, providing full support in development and training within the business area. Served as the primary contact for inquiries and requests related to the credit card product, including complex datasets used in all data analyses. Developed and implemented dashboards using Power BI and Databricks to facilitate data visualization and strategic decision-making.Technical Purchaser | Junior Technical Buyer
4/1/2021 - 10/1/2021
Excelled in managing follow-ups on purchases, with a concentration on post-sale items. Conducted daily negotiations with suppliers, including service providers, and efficiently placed purchase orders. Maintained and updated essential reports developed during the internship, ensuring seamless tracking and documentation of procurement activities. Utilized report generation tools and developed a keen understanding of procurement workflows.Supply Chain Intern
3/1/2020 - 4/1/2021
Developed and restructured specific departmental reports, supplying crucial information for building balanced scorecards (BSCs). Maintained daily contact with suppliers to obtain quotations and place purchase orders, ensuring efficient procurement processes. Conducted follow-up routines for purchase orders and closely monitored delivery dates to ensure timely and accurate order fulfillment.Quality Intern | Quality Intern
5/1/2019 - 4/1/2020
Maintained and ensured quality assurance of global suppliers in the automotive sector, conducting comprehensive quality analysis for potential suppliers to aid in final contract negotiations. Provided training for interns and trainees in quality assurance systems and internal software, enhancing their proficiency and integration into the workflow.Data Science Summer Intern
12/1/2018 - 1/1/2019
Engineered an automated system using Python to efficiently identify major complaints from internal clients at the call center. Developed expertise in Python scripting and data processing while implementing automated workflows. Leveraged data analysis techniques to extract and categorize complaint data, facilitating swift resolution and enhancing customer satisfaction. Utilized version control systems such as Git for collaborative development and streamlined code maintenance. Demonstrated the ability to integrate various data sources to ensure comprehensive complaint tracking, thereby improving overall service quality and operational efficiency.Intern | Intern
1/1/2015 - 1/1/2016
Developed systems for large-scale enterprises utilizing HTML5, CSS, JavaScript, Java, and PostgreSQL. Acted as the primary point of contact for problem resolution, managing post-sale customer relationships for major clients. Enhanced technical expertise in front-end and back-end development while honing customer service skills to ensure high client satisfaction and effective issue resolution.
Production Engineering at Federal University of São Carlos
2016 - 2020Computer Science at Technical School of Campinas
2012 - 2014
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