Leonardo W.Data Analyst
Skills
A specialist in data visualization and storytelling with a focus on developing engaging dashboards. Proficiency in Excel, particularly through the adept use of keyboard shortcuts, enhances agility and efficiency in data manipulation. Equally dedicated to creating comprehensive solutions using PowerBI, with a drive for continuous improvement and deeper integration in the field. Experienced in managing operations across various scales and industries, handling accounts, and leading improvement projects. Well-versed in Sprint projects and Scrum leadership, demonstrating versatility and a strong commitment to project management excellence.
Management Information System Analyst
4/1/2022 - Present
Developed proficiency in creating restructuring reports using PowerBI and Excel for various global accounts. Engineered automated bots for efficient information extraction and seamless report distribution to management, administration, and operations teams.Customer Service Representative
11/1/2021 - 4/1/2022
Acquired in-depth expertise in optimizing and managing customer service operations related to regularization, lot transfer, and renegotiations. Gained proficiency in issuing contracts, invoices, and administrative fees. Implemented efficient processes to streamline administrative tasks and maintain compliance with relevant regulations. Utilized a combination of technical and administrative skills to support client services and improve overall operational efficiency.Operations Analyst
2/1/2021 - 10/1/2021
Produced and delivered detailed reports to managers and portfolio managers, including absenteeism control, planning control, and daily indicators monitoring. Developed expertise in data analysis and reporting tools, ensuring accurate and timely information dissemination. Utilized Microsoft Excel and SQL for data manipulation and report creation. Enhanced communication and presentation skills to effectively relay complex data insights to stakeholders.Planning Analyst
2/1/2020 - 2/1/2021
Developed expertise in analyzing logins, opening and resolving tickets, and creating detailed reports for portfolio managers and directors. Conducted daily operational data reporting, including absenteeism control, logged time tracking, average service time monitoring, and break analysis. Enhanced skills in monitoring conversion rates and service effectiveness, ensuring accurate and timely data dissemination to relevant stakeholders.Backoffice Analyst
11/1/2018 - 2/1/2020
Developed expertise in invoice analysis and discount release processes. Provided supervisory support and guidance through chat and phone services. Enhanced skills in navigating complex back-office systems and tools. Demonstrated the ability to efficiently manage and resolve billing discrepancies and customer inquiries. Utilized customer relationship management (CRM) systems to maintain comprehensive service records and ensure high-quality customer support. Focused on maintaining high accuracy and efficiency in document processing and client communication.
Yellow Belt Six Sigma at FM2S
5/1/2022
Leonardo is available for hire
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