Luana D.
Data Scientist

Skills

Sql

Python

Luana is available for hire

Hire Luana D.

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Bio

The Senior Tax Consultant possesses over a decade of experience in the realm of public management solutions, specializing in the implementation, support, consultancy, and inspection of tax administration systems. Their expertise serves clients of diverse sizes and sectors, enhancing the efficiency and transparency of tax processes through the application of best practices and advanced IT tools.

Academically, the consultant holds a degree in Information Technology Management and a postgraduate degree in Tax Planning. They are also ITIL v3 certified and have a robust knowledge of SQL databases, ERP systems, Business Intelligence (BI), Customer Relationship Management (CRM), the Microsoft Office suite, Windows operating systems, and internet technologies. Engaged in continual professional development, they are currently advancing their proficiency in English and staying abreast of emerging trends in the field. Their professional focus lies in the simplification and optimization of tax management processes within Brazil.

Senior Consultant
8/1/2013 - 8/1/2023

Led the development of new business opportunities through effective project management and strategic customer relations. Achieved high levels of customer satisfaction and retention by employing active listening and negotiation skills. Expert in logical reasoning and data analysis, particularly in the context of tax planning and incident management.

Drove software implementation projects, with a focus on enhancing Customer Relationship Management (CRM) systems. Demonstrated strong capabilities in process mapping and business analysis, leading to improved project delivery and customer experience.

Maintained comprehensive project documentation, ensuring clarity and precision in communication across teams. Fostered a team-oriented environment, emphasizing teamwork and collaboration. Applied Agile methodologies to streamline workflows and enhance project outcomes.

Provided technical support and customer service excellence, contributing to strong relationship building and customer focus. Excelled in team leadership roles, guiding teams to meet project objectives and deliverables effectively.
Customer Service
3/1/2012 - 4/1/2013

Trained users and provided support while performing comprehensive surveys to assess development project needs, including processes, diagnostics, and requirement definitions. Excelled in resolving incidents and conducting thorough software testing. Demonstrated strong problem diagnosis skills to ensure seamless operation and user satisfaction.
Administrative Assistant
8/1/2010 - 7/1/2011

The role honed organizational and multitasking skills, efficiently managing calendars, scheduling meetings, and conducting data entry with a high degree of accuracy. Developed proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, to produce high-quality documents, reports, and presentations. Familiarity with administrative tools such as Google Workspace streamlined office operations, while expertise in handling confidential information ensured compliance with privacy policies. Experience with customer relationship management (CRM) systems improved client interactions and service delivery. Demonstrated ability to prepare and reconcile expense reports, maintain inventory supply, and coordinate travel arrangements. Utilized enterprise resource planning (ERP) software for task management and project coordination. Effective communication skills were essential in liaising between departments and facilitating smooth internal communications.
Administrative Assistant
11/1/2004 - 4/1/2010

Gained extensive experience in bank reconciliation, ensuring accurate and timely alignment of financial records with bank statements. Developed proficiency in tax accounting, efficiently preparing and filing tax returns while ensuring compliance with regulatory standards. Provided dependable support as an accounting assistant, managing daily financial transactions, maintaining accurate ledger records, and assisting with the preparation of financial reports. Demonstrated strong analytical and problem-solving skills in various facets of accounting operations.