Lucas B.

Mobile Engineer - iOS

Mobile Developer
8/1/2021 - 3/1/2024

Developed and maintained legacy projects utilizing Kotlin technology. Specialized in the development of banking segment projects using Flutter technology, encompassing the entire project life cycle from architecture definition to publication in Google Play and Apple App stores.

Mobile Application Developer
1/1/2020 - 8/31/2021

Developed proficiency in creating and documenting apps using Android Jetpack libraries. Engaged in the maintenance of legacy applications, ensuring continued functionality and stability. Played a crucial role in updating and refactoring legacy codebases to align with modern standards and best practices within the Android ecosystem. Demonstrated strong skills in problem-solving and code optimization, contributing to the seamless integration of legacy systems with current technologies.

Full Stack Developer
8/1/2019 - 1/31/2020

Developed proficiency in PHP and ensured the smooth maintenance of multiple websites. Utilized MySQL for database management and implemented security updates to safeguard sensitive information. Gained experience working with JavaScript, CSS, and HTML to enhance user interfaces and site functionality. Applied best practices for code organization and readability, contributing to a streamlined development process. Employed Git for version control to manage code changes and facilitate collaboration within the team. Demonstrated a keen ability to troubleshoot and resolve issues promptly, ensuring minimal downtime and providing an optimal user experience.

Technical Support Professional
3/1/2016 - 7/31/2019

Excelled in delivering comprehensive telephone customer support by efficiently resolving queries and issues. Cultivated extensive expertise in CRM tools and ticketing systems such as Salesforce and Zendesk, ensuring accurate documentation and prompt follow-up on customer interactions. Developed strong technical troubleshooting skills with a focus on telecommunications hardware and software, including VoIP systems, IVR platforms, and call routing technologies. Implemented customer service best practices to enhance first call resolution (FCR) rates and customer satisfaction scores (CSAT). Gained proficiency in utilizing remote desktop applications and diagnostic tools to provide guided support. Demonstrated ability to manage high call volumes while maintaining quality and adherence to service level agreements (SLAs).

Code is not an educational degree. Please provide an educational degree for translation or clarification. at Estácio
2014 - 2018

Software Engineering and Quality at Unipe
2023 - 2024