Lucas P.IT Operations Specialist
Skills
An analytical professional characterized by systematic and precise methods, demonstrating adaptability and a commitment to accuracy. This individual maintains a secure and organized approach, consistently grounding their work in factual and numerical evidence to ensure reliability. With strong communication and persuasive skills, coupled with a friendly demeanor, they effectively influence through their expertise. They have a preference for specialized tasks that command respect and recognition.
Support and Infrastructure Analyst
5/1/2023 - Present
Provided technical support to group users through a ticketing platform and corporate chat, while overseeing the training of the support team and managing accounts payable in the department. Ensured the health of backups using Arcserver platforms for on-premises servers and AWS, adapting and monitoring the environment as required. Managed the operations of various servers including Windows Server 2012 to 2022, CentOS 7, Ubuntu, and Oracle Linux, both in on-premises (VMWare) and cloud environments (AWS), by applying necessary corrections, and creating or deleting servers as needed. Oversaw the network operations at the headquarters and other units, implementing improvements, corrections, and installations for Firewalls (Fortinet), Switches (Cisco and HPE), and wireless networks (Ubiquiti). Monitored the environment with Zabbix and maintained the SQL Server and Oracle databases to ensure their availability and proper functionality.Junior Infrastructure Analyst III
6/1/2022 - 5/1/2023
Provided technical support for desktops and notebooks running Windows 10, Linux, and MacOS, addressing and resolving technical issues for employees. Administered Windows and Linux servers, ensuring smooth operation and minimal downtime. Managed user accounts on Linux Samba servers and handled VPN configurations for secure remote access. Oversaw the inventory of company equipment, maintaining accurate records and facilitating efficient resource allocation. Played a key role in email administration, ensuring reliable communication systems. Contributed to the maintenance and configuration of AWS services, optimizing cloud resources for performance and cost-efficiency. Coordinated with the finance department for invoicing and financial documentation, ensuring timely and accurate submissions.Junior Infrastructure Analyst II
11/1/2020 - 6/1/2022
Provided remote and on-site technical support for desktops and laptops running Windows 10, Linux, and MacOS to employees and managed Windows or Linux servers. Administered user base on Linux Samba server and VPN. Managed equipment inventory across the company's group. Served as an email administrator and oversaw the maintenance and configuration of services on AWS. Facilitated the sending of invoices to the finance department.Support Analyst
2/1/2020 - 11/1/2020
Provided technical support through phone and chat channels to clients utilizing website hosting services, email management, and database maintenance on servers operating on Windows (versions 2003, 2008, and 2012) as well as Linux (CentOS and Debian). Employed expertise in using the Plesk and cPanel platforms to resolve client issues efficiently.Assistant of IT & Facilities
8/1/2019 - 11/1/2019
Developed technical expertise in level 1 and level 2 maintenance of machines, including updating local software. Managed and controlled supplier relations in relevant areas, actively researching and onboarding new suppliers. Created comprehensive work manuals detailing all operational processes and provided essential support to the company's Facilities area through repairs and installations.Intern in IT & Facilities
8/1/2017 - 8/1/2019
Gained expertise in level 1 maintenance of machines. Developed skills in updating local software and creating detailed work manuals documenting all processes. Assisted the Facilities area by performing repairs and handling general installations efficiently.
Information Systems at Anhembi Morumbi University
2015 - 2019
Linux Admin at Linux Tips
2/1/2022cPanel & WHM Administrator Certification (CWA) at cPanel University
7/1/2020cPanel Professional Certification (CPP) at cPanel University
2/1/2020Computer Repair Master Course, Start Your Own Business at Udemy
11/1/2019Introduction to Computer Networks at Escola Virtual (Fundação Bradesco)
5/1/2015
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